Body Shop Parts Counterperson - Firelands Auto Group

Firelands Auto Group

Body Shop Parts Counterperson

Fulltime: 8:00 am – 5:00 pm, Mon – Fri

Pay rate: $15 - $17 per hour, depending on experience.

Location: 111 Bluegrass Dr. Norwalk, OH 44857

What is in it for you:

• Insurance Benefits – Health, Dental, Vision, Life, and supplement coverage
• 401k with year-end contribution
• Vacation Pay
• Paid Holidays
• Advanced Training through I-car, Toyota, Honda, GM, CDJR.
• Climate-controlled work environment
• Career Advancement

Summary:

The Body Shop Parts Counterperson plays a critical role in maintaining the efficient operation of the body shop by managing parts inventory, processing orders, and supporting both internal and external customers. This position requires a detail-oriented person who can handle a variety of tasks, from answering customer inquiries to ensuring parts are correctly stocked and accounted for. The ideal candidate will have excellent organizational skills, a customer-centric approach, and the ability to work effectively within a team.

What you will do:

• Answer phone calls promptly and courteously to assist customers and support their experience.
• Pull and fill orders, ensuring all parts are tagged with customer names and job numbers.
• Notify the Parts Manager about out-of-stock materials needing immediate attention.
• Inform estimators when special-ordered parts have been received.
• Set up orders for dispatches and delivery.
• Replenish assigned inventory daily to maintain optimal stock levels.
• Scan and maintain orderly records of all invoices and special-order parts.
• Match new parts with old parts to ensure accurate replacement.
• Maintain a clean and well-organized warehouse to provide a safe and efficient work.
• Keep the counter areas clean and uncluttered to ensure efficient workspace.
• Clean computer terminals and printers daily to maintain equipment functionality and cleanliness.
• Participate in available training programs to stay current on new products and updates.
• Always maintain a professional appearance to represent the company professionally.
• Assist with parts deliveries as needed to support the team.
• Perform other tasks as assigned by the body shop manager to ensure the smooth operation of the department.

What you will need:  

• High school diploma or GED is required.
• One to three months of related experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Strong communication skills to effectively present information.
• Ability to apply common sense understanding how to carry out simple instructions and handle situations.
• Proficient in using industry-specific operating systems and parts software.
• Detail-oriented with strong organizational skills.
• Customer-focused with a friendly and professional demeanor.
• Able to work independently and as part of a team.
• Able to lift and/or move up to 50 pounds.
• Ability to stand, walk, and sit as required.
• Manual dexterity to handle parts and tools.
• Must have a current active state issued driver’s license.

About Us:

We are eight dealerships servicing the Sandusky, Vermilion, Norwalk, and two in Wooster.