Bookkeeper / Customer Service - BROPACK Bronner Packmittel GmbH

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• High School Diploma or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Industry Leading Benefits:

• Weekly pay via direct deposit and accessible payroll support
• Medical and dental insurance
• Maximum non-tax stipends available including lodging, meals and incidentals
• Competitive Wages
• Referral Bonuses
• Weekly Pay
• Matching 401(k) – 100% vested
• Health Insurance
• Life Insurance
• Direct Deposit
• Travel Stipend Package
• Flexible Scheduling
• Sign-on Bonus