Bowling Alley Manager - Gametime Lanes and Entertainment

Bowling Alley Manager - up to $100k a year – Must work weekends

Job Description:

Position Overview: As a Bowling Alley Manager, you will be responsible for overseeing the day-to-day operations of the bowling facility. This role involves managing staff, ensuring customer satisfaction, maintaining equipment, and driving revenue growth through effective marketing and promotions.

Key Responsibilities:

1. Staff Management:

• Recruit, hire, train, and supervise staff including front desk personnel, lane attendants, and maintenance workers.
• Create employee schedules, manage payroll, and conduct performance evaluations.
• Foster a positive work environment and provide guidance and support to staff members.

1. Customer Service:

• Ensure high levels of customer satisfaction by addressing inquiries, resolving complaints, and maintaining a welcoming atmosphere.
• Implement strategies to enhance the overall customer experience, such as organizing special events or leagues.

1. Facility Maintenance:

• Coordinate with maintenance staff or third-party contractors as needed to address any issues promptly.

1. Safety and Compliance:

• Enforce safety protocols to protect both customers and staff, including proper shoe usage, lane maintenance, and emergency procedures.
• Ensure compliance with local health and safety regulations, as well as industry standards.

1. Financial Management:

• Develop and manage budgets, track expenses, and analyze financial reports to optimize profitability.
• Identify opportunities to increase revenue through pricing strategies, upselling, and promotional activities.

1. Inventory Management:

• Monitor inventory levels of bowling supplies, food, and beverages, and reorder as necessary to ensure adequate stock levels.
• Negotiate with suppliers to obtain favorable pricing and terms.

1. Community Engagement:

• Build relationships with local businesses, schools, and community organizations to foster partnerships and promote the bowling alley as a social hub.
• Participate in community events and sponsorships to enhance brand visibility and reputation.
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