Box Office Agent - Full Time - HG Staffing LLC

POSITION:

Box Office Agent - Full Time

SCHEDULE:

Full-time

LOCATION:

Reno, NV

SALARY

: $15.00 Hr

TO APPLY:

Direct Link -https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=GRANDSIERRARESORTandcws=54andrid=21885 Careers Page -https://www.grandsierraresort.com/ Please note, employers may close jobs on the website at any time

SUMMARY:

The Grand Sierra Resort Entertainment Department is seeking a talented and qualified individual to serve as a Box Office Agent

The applicant should have previous Box Office, entertainment and/or special events experience

Proven organizational skills, exceptional guest service, problem solving skills and ticketing system knowledge including Ticketmaster, Show Gate and web based box office services

The Box Office Agent will ensure a hospitable, smooth and efficient operation in person and on the phone

This role is highly visible and interacts with sponsors, vendors, clients, and GSR Management

Leads by example at all times and provides the highest level of customer service to all guests, vendors and clients

MINIMUM/PREFERRED REQUIREMENTS: To perform this job successfully, an individual must have a track record of performing each essential responsibility satisfactorily

Provide clear direction, instruction and guidance to guests

Must be able to listen and respond to guest inquiries in a positive and professional manner

EDUCATION

High School Diploma or GED preferred

Minimum 1 years of experience in entertainment Box Office operation preferred

Any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities

Previous supervisory experience required

LANGUAGE SKILLS

Exceptional oral and written communication skills.A high level understanding of interpersonal skills to productively deal with business contacts and team members at all levels of the company

Possess a strong attention to detail and engaging presentation skills

Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public

MATHEMATICAL SKILLS

Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form

Excellent time management, problem-solving and organizational skills are a must

OTHER QUALIFICATIONS

Candidate must be a minimum of 18 years of age and proficient with Microsoft Office Products

Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department

In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the particular needs of the Hotel

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others

Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel

May reach with hands and ar s above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull

The employee must occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment

The noise level in the work environment is usually loud

JOB RESPONSIBILITIES/DUTIES:

Main point of contact for guests and clients to purchase and pick up Grand Theater event tickets

Responsible for cash handling and check-out procedures as it pertain