Box Office Manager - Gateway Professional Baseball, LLC

This person should be an outgoing, energetic, and creative sales professional who is a clear self-starter with strong sales and relationship skills. This position will be involved with selling and maintaining ticket sales and managing the box office and ticket sales programs.

In order of importance (1=Most Important), the individual chosen for this role will prioritize the following responsibilities:

1. Direct Sales (B2C) via phone calls
2. Direct Marketing (B2C) via email platforms & Score CRM system.
3. Box Office Operations. Tickets.com experience preferred.

Essential Functions

• High outbound call volume to residential ticket buyers. Minimum of 75 per day.
• Responsible for generating maximum revenue for the Beloit Sky Carp team through full menu marketing ticket programs
• Responsible for managing all aspects of tickets
• Provide a high level of customer service and hospitality to all customers and the public
• Sell full-season, suite, and group tickets for the team
• Manage all personal accounts and provide the highest level of customer service throughout the season
• Strict management of departmental budget for revenue and expenses
• Game night responsibilities include: managing both box offices, answering the incoming sales line, assisting with sales initiatives and/or prospecting clients at the stadium
• Receive and act quickly on requests or complaints
• Attend outside events with the purpose of selling ticket packages
• Maintain accurate records of all prospecting activities and closed sales
• Provide quotes and purchase all ticketing essential supplies for upcoming season
• Maintain the ticket system and record keeping
• Provide detailed daily balancing reports for accounting department through ticketing system
• Manage ticket department trainees, interns, and game day staff
• Manage tickets for all other events at the stadium
• Manage and coordinate ticket sales for non-traditional events scheduled at the stadium
• Attend sales meetings and provide progressive ideas for maintaining clientele and maximizing revenue
• Season ticket holder, mini-plan & group renewals during off-season
• All other duties assigned by ownership/management and as opportunities arise

Requirements

Knowledge, Skills, & Abilities

• Strength in time management, administrative ability, organization, and customer service skills
• Ability to communicate effectively with the public in a professional manner
• Ability to maintain composure and exercise sound judgment and discretion when dealing with
• all fans, customers, and employees
• Maintain a professional appearance by following the Beloit Sky Carp Code of Conduct and Employee Handbook
• High energy
• Ability to remain focused on sales goals and work independently
• Ability to attend company events
• Ability to maintain reports and ticket system
• Ability to work in fast paced environment
• Ability to work flexible hours, including evenings, weekends, and holidays
• Ability to pull tarp and other manual labor tasks
• Experience and knowledge with TDC and Tickets.com system preferred but not required

Education & Experience

Four-year college degree and one to three years of sales experience and/or box office experience.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The key physical requirements of this position include the ability to walk and stand for an extended period of time, lift up to 30 pounds, and the use of standard office equipment including computers.

Position Type & Expected Hours of Work

This is a regular, full-time, nonexempt position. Days and hours will vary to include evening and weekend work according to business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

EEO Statement

The Beloit Sky Carp provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.