Box Office Manager| Macon Centreplex - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Box Office Manager will control ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office part-time personnel, and the management of all aspects of customer service related to internal and external customers. The ideal candidate will have experience in ticketing, staff management, and customer service.

 

This role will pay a salary of $44,000 to $50,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

 

This position will remain open until Dec 31, 2024.

About the Venue:

The Macon Centreplex is comprised of the Macon Coliseum, Macon City Auditorium, and Macon Amphitheater. The Macon Coliseum is home to tenant hockey team, the Macon Mayhem, and sits 9,000 patrons. Family shows, concerts, trade shows, GHSA, among others, are frequent entertainment in the venue. The Macon City Auditorium first opened in 1925 and has hosted iconic greats like Otis Redding, The Allman Brothers, and Little Richard. The venue hosts concerts, weddings, private galas, comedy shows, among other events, in its 2,500 seat space. The Amphitheater hosts concerts, comedy shows, community events, and more with a capacity of 10,000.

Responsibilities:

• Assist and support box office staff as needed
• Build events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Oversee financial reconciliation in regards to daily reports, monthly reports and event settlement
• Manage all information being sent and posted through ticketing system
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters, and the facility
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
• Prepare ticketing reports for and work with tenants on system training and ticketing services
• Facilitate proper inter-departmental communications and organization
• Investigate and resolve ticket-related issues
• Responsible for financial settlement and accountability of revenues collected from ticket sales and ancillary income
• Complete and distribute accurate daily ticket counts
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
• Manage  all aspects of customer service as it relates to both internal and external customers, enforcing OVG corporate initiatives
• Plan, direct, and evaluate Box Office part-time personnel
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Exercise confidentiality handling customer personal/financial information

Qualifications:

• A four (4) year degree in business administration, sport management or related field is preferred. 
• A minimum of 3-5 years of box office/ticketing related experience including supervisory experience. 
• Knowledge of Ticketmaster
• Ability to provide leadership, engage in positive interaction with staff and guests
• Skill and working knowledge of computerized ticketing operations and office software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint)
• Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours. 

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.