BPO Team Supervisor - KeyBridge Medical Revenue Care

About Us

We are seeking intelligent individuals with diverse backgrounds — people, who like to ask questions, solve problems and find better ways to do things.

At KeyBridge, we believe we're only as good as our reputation; after all, we are a respected leader in our industry and 17-time winner of Best Places to Work awards! We want you to like where you work, too. And, if you join KeyBridge, we think you will. Here are just a few of the perks:

• Business casual work environment
• Profit sharing and 401k with employer contributions
• Health, prescription, vision and life insurance
• Vacation and paid time-off
• Culture of caring for our employees, our clients and their patients while having fun along the way
• Promoting team-building with fun; annual family picnic, holiday party, interactive games, luncheon carry-in and even an amusing Halloween costume contest
• On-site fitness center
• Wellness initiatives that have included fresh fruit and veggie Wednesdays, walking & hydration challenges, smoking cessation and even a visiting massage therapist.

Position Summary: KeyBridge seeks a full-time BPO (Business Process Outsourcing) Team Supervisor to work for our state-of-the-art facility. The successful candidate will be an experienced leader with specific experience in vendor management, insurance benefits verification, billing, appeals, and follow-ups to insurance claims. 

We want the best and brightest to join our family. If you are great with people, organized, detail-oriented, possess a positive attitude & drive to be successful, we want to hear from you! 

ESSENTIAL JOB FUNCTIONS: The responsibilities listed are fundamental to the position and must be performed successfully to achieve the key performance objectives of the role. Other responsibilities may be assigned.

Interpersonal Responsibilities
1. Leads as a role model and complies with company mission and vision.
2. Strategically plans and brings solutions to production and client meetings.
3. Prepares and hosts weekly stand-up meetings with team.
4. Organizes workflow and ensures employees understand their duties and delegated tasks.
5. Assists manager with talent base and bench strength of the production team to assist with establishing
accountabilities and performance objectives.
6. Performs monthly contract reviews.
7. Improves team effectiveness through coaching, training, and involvement by identifying problems and
offering solutions.
8. Shows initiative for one's own career path and those of the team.
9. Knowledgeable and diverse on changes to our industry and latest trends.

Operational Responsibilities
1. Strategically plans and brings solutions to the weekly team meetings to ensure that resources are
aligned to daily tasks.
2. Maintain staff performance at or above acceptable levels.
3. Complete client requested projects and process improvement projects.
4. Ensure adherence to legal compliance, company policies and procedures and holds the team to the same.
5. Provide feedback on staff performance to management for inclusion in performance contracts.
6. Cascade bidirectional communication between management and staff.
7. Monitors project overall performance to ensure meeting and/or exceeding the client's expectations.
8. Manages vendor relationship with nearshore and offshore teams to ensure meeting/exceeding the client's expectations.
9. Assist with manager duties including, but not limited to interviewing, scheduling, staffing allocation,
performance reviews, and ensuring compliance with workflows and company representation.
10. Performs client statement charge entries and department billing.
11. Recommend process improvements.
12. Instruct staff in proper job methods.
13. All other duties and responsibilities assigned.

Qualifications

• 5+ years of medical billing experience required
• 3+ years of leadership experienced strongly preferred
• Vendor Management experience strongly preferred
• Medical billing certificate preferred
• Excellent computer skills are mandatory
• In-depth knowledge of Medicare, Medicaid, Worker's Compensation and Commercial insurance
• Knowledge of government regulatory requirements and commercial contracts
• Strong communication skills – oral and written
• Strong organizational skills
• Knowledge of ICD-10, CPT, HCPCS and Medical Terminology
• Excellent time management skills
• Ability to work independently, and as a team
• Strong analytical and problem solving skills
• Attention to detail
• Ability to travel may be required (within 2 hour radius)
• Maintain HIPAA confidentiality at all times
• Maintain a professional attitude

Additional information

All applicants must be willing and able to adhere to KeyBridge's Core Values:

• Serving our clients in a way that makes them fiercely loyal
• Treating patients and each other with dignity and respect
• There is always another way; a better way; a bigger way
• Working hard as a team and having fun along the way
• Attention to detail and results will set us apart

Any information you submit will be kept confidential according to EEO guidelines.