BQT SERVER-ORLANDO - Hard Rock Cafe

Overview

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

Responsibilities

Job Objective

• To provide for the best possible handling of the guest’s needs by serving them in an efficient, professional and hospitable manner
• To provide that service by working in cooperation with the kitchen, roadies, hosts and all other employees
• To work with management to ensure the success of each event
• To work within the Hard Rock Café Mission and Values

Responsibilities

• Read and follow the BEO
• Set up of private events based upon the instructions of the Banquet Manager/Captain
• Follow all banquet standards in maintaining our high level of guest service
• Breakdown of all areas and proper storage of all banquet equipment
• Understand and follow through with all policies and procedures of the Banquet Department and the Hard Rock Organization
• Work as a team with all other servers and staff
• Be at your very best at all times and create an experience for our guests that is memorable and beyond their expectations
• Any other and all duties assigned by the Banquet Manager/Captain

Qualifications

Job Requirements Include:

• Must be at least 19 years old

• Performing duties which require bending & reaching
• Able to lift up to 25-pounds 
• Standing or walking on the floor for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers – never allowing personal life or outside influences to dictate attitude
• Maintaining HRC’s 5 core Values and Mission Statement

Qualifications

• Prior experience as a banquet server and/or bartender
• Versed in banquet table service
• Available to work a wide variety of shifts and schedules

Additional Details

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.  Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).