Branch Administration Manager - (Coventry, East Greenwich, Kent Hospital, Wakefield, Westerly, - Navigant Credit Union

ABOUT:

People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.

Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.

Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.

If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

ABOUT THE ROLE:
Under general supervision, but following established policies and procedures, the Float Branch Administration
Manager is responsible for assisting the VP/Regional Manager by providing leadership and direction to the
branches within the region. Responsible for recruiting, onboarding, and training the Float Team. Ensures that all
team members deliver exceptional customer service, aligned with the Credit Union's core values and mission
statement. Ensures that Float Team Members work as a team, adhere to Navigant's policies and procedures, and achieve their sales goals. Assigns Float Staff and self to branches within the region to assist members and
prospects with all their banking needs. Acts as a liaison between AVP/Branch Managers within the region and the VP/Regional Manager. Provides support to both parties as needed.

MAJOR RESPONSIBILITIES
1. Recruits, onboards, and trains Float Team Members.
2. Manages Float Team, establishes performance expectations for Float Staff, including conducting performance evaluations and performance management. Recommends the necessary discipline and/or discharge of subordinate staff members, while maintaining required personnel
documentation.
3. Coaches and mentors Float Team Members and conducts monthly one on one meetings.
4. Determines scheduling and staffing for the region by identifying gaps and allocating Float Staff
accordingly.
5. Assists AVP/Branch Managers with Saturday Schedules and Vacations to ensure branches are
staffed appropriately.
6. Works at different branches assisting branch personnel by answering questions and resolving more complex work-related problems. Proactively identifies inconsistencies and works with VP/Regional Manager to enhance processes.
7. Oversees branch operations and ensures that policies and procedures are being met in the absence of the AVP/Branch Managers.
8. Provides administrative and/or miscellaneous support to the AVP/Branch Managers or
VP/Regional Manager as needed.
9. Performs all duties of a Loan Officer. Takes loan applications, interviews members, provides disclosures, conducts credit checks, etc. and ensures documentation is complete.
10. Maintains a positive working relationship with outside vendors to resolve problems and remains current on new product development. Keeps abreast of new rules and regulations that may impact Retail Banking Operations.
11. Participates in management meetings. Communicates information to subordinate staff. Participates in local civic and community organizations to seek new business opportunities.
12. Reviews incoming Web Loans and assigns them to the appropriate branch across all regions.
13. Performs other managerial and/or branch related duties as assigned by the VP- Regional Branch Manager. Performs all duties of an Assistant Manager, Member Services Representative, Head Teller, Assistant Head Teller and/or Teller as needed.

QUALIFICATIONS:
Education
High school diploma or equivalent (GED) education required. BA/BS in Business, Finance or related field preferred. Equivalent experience may be substituted for a degree.

Experience/Skills/Knowledge:

1. Minimum 3 to 5 years progressively responsible experience in branch operations. Knowledge of
teller, member service, and loan policies. Minimum two years previous supervisory experience.
2. Must possess excellent verbal, written, telephone and interpersonal communication skills.
3. Must possess strong service orientation skills in alignment with the credit union's mission and core
values.
4. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet.
5. Ability to manage multiple projects/priorities simultaneously.
6. Ability to sell products and services and conduct business development calls on members and
potential members.
7. Ability to function in a financial institution branch environment and utilize standard office
equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc. Travel
required.