Branch Hub Specialist - First Interstate Bank

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position is located at our Billings, MT Downtown branch. What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Student debt employer repayment program. 401(k) retirement plan with a 6% match. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve, and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The Branch Hub Specialist is responsible for the delivery of outstanding customer service, achievement of regulatory compliance, operational efficiency and the development of branch associates. This position will generally support markets with eight or more branches and assets in excess of $500MM. Responsible for staff development and maintenance of client relationships utilizing the full spectrum of banking services with emphasis on First Interstate Bank's Service Commitments. This position will embrace change and seek out opportunities to improve all areas within scope of responsibility. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitates integrated delivery of financial services and products, including referring clients to the appropriate department or division. Organizes effective use of retail systems, recording appropriate activities, incidents, referrals, and marketing. Assists in the selection, placement, performance, development, promotion, and termination of branch employees as needed. Maintains knowledge of branch functions to include teller transactions, new accounts, maintenance, and basic consumer lending. Coaches and mentors, all branch employees, in learning the skills required for their role. Utilizes a dashboard to effectively monitor and measure performance. Ensures operational efficiency, compliance, and quality standards are met. Maintains all aspects of branch security in accordance with First Interstate Bank's security policy. Works in a coordinated effort with all branches to in the market to foster One First Interstate in the community and maintain positive community relations. Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities (knowledge may be gained through coursework and on-the-job training). Stays up to date on regulation changes; follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Learns, demonstrates, and fosters the First Interstate corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate by embracing our vision, values, and mission. MANAGEMENT RESPONSIBILITIES Collaborates with the Retail Hub Manager and Branch leadership to advance the interests of the company for multiple branches in market. May support more than one hub. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Exhibits attention to detail including verbal and written instructions. Maintains confidentiality. Uses tact and diplomacy as it relates to clients and co-workers. Understanding and use of personal computers and various software programs. Demonstrated sales skills. Ability to coach, mentor or train others and teach coursework as a subject matter expert. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. EDUCATION AND/OR EXPERIENCE High School Diploma or General Education Degree (GED) required Associate's Degree preferred 4-6 years related experience and/or training required Supervisory or management experience preferred Customer service background in retail or banking preferred LICENSES AND CERTIFICATIONS Valid driver’s license required PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Lifting - Occasionally (up to 10 lbs) Sitting - Frequently Noise Level - Moderate Typical Work Hours - M-F (8-5) Regular and Predictable Attendance - Required **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us (406)255-5485, Monday through Friday, 8 am to 5 pm MST or email us at careers@fib.com. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify Notice English or Spanish Right to Work Notice English or Spanish