Branch Manager - Spruce Power

THE ROLE: Field Services Manager

The Field Service Manager’s primary responsibility is to support the Operation and Maintenance (O&M) activities to maintain the performance of the solar systems, track contractual obligation conformance, provide excellent customer service, ensure a smooth workflow, and optimally performing solar systems.

QUALIFICATIONS

Key responsibilities include:

• Manages teams of solar electricians and repair crews to complete all system warranty repairs and service requests within service levels and cost.

• Provides first and second level troubleshooting for all solar system service requests.

• Coordinates materials, inventory, fleet vehicles, technicians, and maintenance requirements to achieve service level targets for system repairs.

• Serves as the Responsible Managing Employee in designated region/state.

• Oversees physical project completion including pulling necessary permits.

• Coordinates field activities to service the systems, either by internal resources or partner technicians

• Processes all customer warranty and insurance claims.

• Provides product and service trainings to customers and partners.

• Manages service and work orders.

• Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets.

Additional Knowledge, Skills and Abilities

• Strong problem-solving skills

• Computer and Computer program skills such as Microsoft Office - Excel, Word, and Outlook

• Strong home construction or residential electric knowledge

• Strong written communication skills to communicate with all levels of management

• Detail oriented with the ability to multi-task

• Excellent judgment in customer relations and managing company resources

• Ability to work as a team member and interact with other departments

• Ability to work under pressure with strict time deadlines

Working Conditions

• Remote position working in the field

• 20% estimated travel time; location varies with jobsite

• Driving Required? Yes

Physical Requirements

• Able to lift and carry up to 50 pounds; assistance may be provided for oversized items

• Able to sit, stand, walk, and drive for up to 8 hours at a time

• Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulder

EDUCATION

Minimum Requirements

• High School Diploma (or GED)

• Electrical Training

• Master Electrician License, or equivalent, in state of residency

• Ability and willingness to obtain master electrician license in other states and maintain qualifying agent status for multiple states

• 10 - 15 years’ related experience

• 8 - 10 years’ manager experience with multiple reports

• Current, valid Driver’s license with acceptable Motor Vehicle Report

• Proficient in speaking, reading and writing English

Preferred Qualifications

• Bachelor’s Degree in related discipline, or equivalent combination of education and experience

• Willingness to acquire additional certifications in other states, as needed

• Bilingual – English and Spanish

• Working knowledge of Salesforce.com

• Extensive customer service skills

BENEFITS

Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.

EQUAL OPPORTUNITY EMPLOYER

We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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