Branch Manager - Johnstone Supply, The Balsan Group

Johnstone Supply is seeking a dynamic results-driven Branch Manager to join our team. The individual will provide leadership and support across multiple branch locations. This is a in training role and once a role opens in the respective market this individual will be placed with a branch.
 
RESPONSIBILITIES
The responsibilities of the Branch  Manager include, but are not limited to:

Team Management

• Establish, communicate, and models performance expectations for all team members
• Ensures team members have the knowledge and skills to perform their jobs
• Ensures performance expectations are met by monitoring reports, gathering feedback from customers, and observing performance
• Maintains accurate and up-to-date financial records, store operational records, documentation, and employee performance file

• Ensures customers receive prompt, professional service both in person and over the phone while working directly with customers
• Manages counter sales transactions and ensures that team members increase sales through add on and suggestive selling techniques
• Works to support outside and inside sales activity, develops/implements sales programs and promotions
• Ensures customer complaints and disputes are resolved in a timely, professional manner
• Follow up on sales leads and inquiries to generate additional business

• Establish sales and profitability goals for the store
• Oversee customer returns, warranty processes, and balancing customer requests with company guidelines
• Control store operational costs, including labor, supplies, utilities, etc. to ensure overall store profitability

• Maintain accurate records of sales transactions, customer interactions, and inventory movements
• Assist with general administrative duties such as filing, data entry, and phone/email correspondence

• Adheres to and enforces all company policies, procedures, and business ethics codes
• May represent Johnstone Supply at trade associations and events

• Competitive pay
• Competitive medical, dental, vision, and prescription insurance coverage
• Bonus 
• Earn PTO hours immediately
• Paid holidays
• Opportunities for development
• 401K with a company match

• A high school diploma or equivalent is required
• Strong communication and interpersonal skills
• People management skills
• Attention to detail and ability to multitask in a fast-paced environment
• Proficiency with computers and different software programs
• Must be able to bend, stand reach, pull, lift, and carry items up to 75 pounds

• 5 years of management experience

• HVAC or similar industry experience

• Hungry
• Humble
• Smart

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