Branch Manager (Doral, FL) - Shyft6

Job Description:

The Service Manager acts as the company representative to customers for the assigned 

service area & manages a service support team of Radio Frequency (RF) Technicians, an 

office administrator & other support staff.  The manager ensures service center 

operations are efficient, that appropriate response times & timelines are met, & that the 

quality of work & customer service meets the highest standards for both demand 

services & contract services provided. Manager is to monitor all workflow processes & 

institute changes to maximize efficiency, instilling a culture of continuous improvement 

& 'putting the customer first'.

This is a role that requires the manager to work proactively without direct supervision.

Main Areas of Responsibility:  

∙Responsible for maintaining & expanding customer base & relations.  

∙Responsible for continuous improvement, efficiency, & effectiveness of the service 

center  

∙Provides leadership, management, & development of his/her team.  

∙Responsible for assigned sales. 

∙Responsible for monitoring & achieving center P&L targets.  

∙Responsible for implementing service center policies in their region. 

∙Responsible for all assigned company physical property, inventory, & assets.  

∙Responsible for service center budget construction & meeting / exceeding fiscal 

goals

 

Knowledge, Skills, & other Requirements:  

∙Understanding of customer expectations / requirements  

∙Fulfils commitments to customers.  

∙Pro-active problem solving  

∙Able to work under pressure.  

∙Self-motivated & target driven.  

∙Good understanding of technical concepts (telecommunications)  

∙Computer database experience  

∙Requires strong computer skills. Including creation of various reports & complex 

spreadsheets. Must be proficient in entire Microsoft Office Suite with a strong focus 

on Excel & Word. Microsoft Dynamics AX Experience also preferred. 

∙Excellent motivational & communication skills  

∙Forward strategic thinking  

∙Experience of resource planning & understanding of budgeting.

∙Able to travel for training & other activities. 

∙Provide recordkeeping as related to time worked, attendance, worker compensation, 

reprimands, & terminations.

Education &/or Experience: 

∙High School Diploma Required 

∙Associate or bachelor’s degree preferred. 

∙3-5 years’ experience in Emergency Response line of work, Fire Department, Law 

Enforcement or Military leadership preferred.  

∙3-5 years’ progressive management responsibilities required. 

∙Demonstrated work under pressure to achieve assigned goals. 

∙Experience of resource planning & understanding of budgeting.  

∙Customer driven mindset 

∙Radio Frequency (RF) communications experience preferred. 

∙Proficient in presenting to small groups of customers.

Candidates must pass a pre-employment background check; drug screen and have 

a valid US Driver’s License with an acceptable driving record.   

No suspensions within the past five years.

∙Understanding of customer expectations / requirements ∙Fulfils commitments to customers. ∙Pro-active problem solving ∙Able to work under pressure. ∙Self-motivated & target driven. ∙Good understanding of technical concepts (telecommunications) ∙Computer database experience ∙Requires strong computer skills. Including creation of various reports & complex spreadsheets. Must be proficient in entire Microsoft Office Suite with a strong focus on Excel & Word. Microsoft Dynamics AX Experience also preferred. ∙Excellent motivational & communication skills ∙Forward strategic thinking ∙Experience of resource planning & understanding of budgeting. ∙Able to travel for training & other activities. ∙Provide recordkeeping as related to time worked, attendance, worker compensation, reprimands, & terminations.