Branch Manager - Havana Gardens Branch - KeyCorp
Aurora, CO
About the Job
Location:10502 East Arizona Place - Aurora, Colorado 80012
Job Summary
Be a problem solver, trusted advisor, and partner to the people and
businesses in our Key Bank communities. The Branch Manager builds,
coaches, develops, leads, and motivates a team that is capable of
providing excellent client service in all interactions, analyzing clients'
needs, and recommending financial solutions that help Key clients achieve
confidence in their financial wellness and achieve their goals. The Branch
Manager is accountable for branch operations and compliance by providing
direction and guidance to branch team on operational/regulatory
procedures, ensuring compliance with operational, security, audit
procedures, and timely completion of branch operational tasks. The Branch
Manager leads his/her team through consistent execution of the Branch
Playbook to deliver on Branch Goals. The Branch Manager has a strong focus on
acquiring and growing small business relationships and will serve as a market
leader in the local community and/or designated business area. At KeyBank,
we believe it's our opportunity and our privilege to help our clients move
forward in their financial journey. We take pride in serving our clients and
making them feel that no bank will fight harder for them.
Responsibilities
Embodies a strong client experience culture, being present with every client
and teammate and realizing the impact we can have on their day,
personally, professionally, and financially
Engages in outside calling to small business clients in and around the
community delivering the full depth and breadth of products and services Key
offers; Develop centers of influence and networks in the community to
identify prospective client referrals with a strong focus on Small Business
Accountable for growing the business through retention, expansion, and
acquisition tactics, and for leading Branch team to success in attaining
activity, behavior, and outcome expectations as well as achieving
individual expectations.
Leads and develops the branch team, ensuring understanding of Key's
products and services, Key's sales and service process and the competitive
landscape, while instilling Key's vision and values with branch team
Facilitate strong partnerships within branch team and with line of business
partners, focusing on client acquisition and deepening the relationship of
current clients; effectively manage internal and external COIs
Responsible for managing, staffing, and scheduling all direct report work
schedules within the branch, including recruiting/identifying talent,
interviewing, selecting the branch team, and successfully onboarding and
training new teammates
Deliver a consistent, disciplined coaching and performance management
process by observational coaching, joint sales calls, growth and
development, utilization of training tools, all leveraging our culture of
reward and recognition
Provide guidance and direction to branch team to ensure compliance of
regulatory, security and internal controls, which includes timely
completion of all branch operations tasks
Performs other duties as assigned; duties, responsibilities and/or
activities may change or new ones may be assigned at any time with or without
n
Complies with all KeyBank policies and procedures, including without
limitation, acting professionally at all times, conducting business
ethically, avoiding conflicts of interest, and acting in the best
interests of Key's clients and Key.
Education Qualifications
High School Diploma GED, or equivalent experience (required) or
Bachelor's Degree (preferred)
Experience Qualifications
3+ years Experience in a sales capacity with a demonstrated ability to lead
and coach a successful sales team.
(required)
3+ years Demonstrated small business deposit/credit experience and
familiarity with small business operations (required)
General understanding of financial statements and concepts
(requi ed)
Demonstrated understanding of consumer credit including loan to value, debt
to income and credit reports
(required)
Demonstrated ability to leverage Centers of Influence (COIs) to further
promote business
(required)
Demonstrated experience with influencing business partners, as this role
will require significant influence of partners such as Key Investment
Services, Mortgage and Business Banking sales professionals
(required)
Demonstrated ability to effectively communicate and possess strong public
speaking skills
(required)
Licenses and Certifications
Notary License (preferred)
Tactical Skills
Lead by example and ensure consistent delivery of distinctive service for all
clients; Develop the skills and confidences required of a high-performing
team and profitably grow the business through enduring client relationships
Is knowledgeable about the client's accounts and business with the bank and
uses sound judgment with customers and transactions
Leads Branch sales team with a proactive client focus with preset appointments
and quality conversations leading to recommendations that support clients'
financial wellness goals, leveraging system generated lead lists, walk
ins, and professional contacts
Champions and fosters a culture that embraces change and continuous
improvement and aligns change initiatives with the best of present
organizational values, strategic intent, and practices; keeps focus on
the desired end state while acknowledging the human impact
Strong work ethic and high level of integrity
Excellent Time management skills with ability to lead team through multiple
priorities
Job Summary
Be a problem solver, trusted advisor, and partner to the people and
businesses in our Key Bank communities. The Branch Manager builds,
coaches, develops, leads, and motivates a team that is capable of
providing excellent client service in all interactions, analyzing clients'
needs, and recommending financial solutions that help Key clients achieve
confidence in their financial wellness and achieve their goals. The Branch
Manager is accountable for branch operations and compliance by providing
direction and guidance to branch team on operational/regulatory
procedures, ensuring compliance with operational, security, audit
procedures, and timely completion of branch operational tasks. The Branch
Manager leads his/her team through consistent execution of the Branch
Playbook to deliver on Branch Goals. The Branch Manager has a strong focus on
acquiring and growing small business relationships and will serve as a market
leader in the local community and/or designated business area. At KeyBank,
we believe it's our opportunity and our privilege to help our clients move
forward in their financial journey. We take pride in serving our clients and
making them feel that no bank will fight harder for them.
Responsibilities
Embodies a strong client experience culture, being present with every client
and teammate and realizing the impact we can have on their day,
personally, professionally, and financially
Engages in outside calling to small business clients in and around the
community delivering the full depth and breadth of products and services Key
offers; Develop centers of influence and networks in the community to
identify prospective client referrals with a strong focus on Small Business
Accountable for growing the business through retention, expansion, and
acquisition tactics, and for leading Branch team to success in attaining
activity, behavior, and outcome expectations as well as achieving
individual expectations.
Leads and develops the branch team, ensuring understanding of Key's
products and services, Key's sales and service process and the competitive
landscape, while instilling Key's vision and values with branch team
Facilitate strong partnerships within branch team and with line of business
partners, focusing on client acquisition and deepening the relationship of
current clients; effectively manage internal and external COIs
Responsible for managing, staffing, and scheduling all direct report work
schedules within the branch, including recruiting/identifying talent,
interviewing, selecting the branch team, and successfully onboarding and
training new teammates
Deliver a consistent, disciplined coaching and performance management
process by observational coaching, joint sales calls, growth and
development, utilization of training tools, all leveraging our culture of
reward and recognition
Provide guidance and direction to branch team to ensure compliance of
regulatory, security and internal controls, which includes timely
completion of all branch operations tasks
Performs other duties as assigned; duties, responsibilities and/or
activities may change or new ones may be assigned at any time with or without
n
Complies with all KeyBank policies and procedures, including without
limitation, acting professionally at all times, conducting business
ethically, avoiding conflicts of interest, and acting in the best
interests of Key's clients and Key.
Education Qualifications
High School Diploma GED, or equivalent experience (required) or
Bachelor's Degree (preferred)
Experience Qualifications
3+ years Experience in a sales capacity with a demonstrated ability to lead
and coach a successful sales team.
(required)
3+ years Demonstrated small business deposit/credit experience and
familiarity with small business operations (required)
General understanding of financial statements and concepts
(requi ed)
Demonstrated understanding of consumer credit including loan to value, debt
to income and credit reports
(required)
Demonstrated ability to leverage Centers of Influence (COIs) to further
promote business
(required)
Demonstrated experience with influencing business partners, as this role
will require significant influence of partners such as Key Investment
Services, Mortgage and Business Banking sales professionals
(required)
Demonstrated ability to effectively communicate and possess strong public
speaking skills
(required)
Licenses and Certifications
Notary License (preferred)
Tactical Skills
Lead by example and ensure consistent delivery of distinctive service for all
clients; Develop the skills and confidences required of a high-performing
team and profitably grow the business through enduring client relationships
Is knowledgeable about the client's accounts and business with the bank and
uses sound judgment with customers and transactions
Leads Branch sales team with a proactive client focus with preset appointments
and quality conversations leading to recommendations that support clients'
financial wellness goals, leveraging system generated lead lists, walk
ins, and professional contacts
Champions and fosters a culture that embraces change and continuous
improvement and aligns change initiatives with the best of present
organizational values, strategic intent, and practices; keeps focus on
the desired end state while acknowledging the human impact
Strong work ethic and high level of integrity
Excellent Time management skills with ability to lead team through multiple
priorities
Source : KeyCorp
