Branch Manager - Duncan-Parnell Inc

Duncan-Parnell is the Southeast’s leading distributor of technology products and services for the construction, engineering, survey, manufacturing, and design industries. Duncan-Parnell succeeds through dependability, a customer-first mindset, and a close collaboration with those customers to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, DJI, Wingtra, Inspired Flight, Yellowscan, and Quantum-Systems, among others, Duncan-Parnell’s growth is directly attributed to its dedication to customer success, partnerships with first in class solutions providers, and a work culture that facilitates personal growth and teamwork.

Duncan-Parnell is growing and looking for a Geospatial Branch Manager for our Knoxville, TN location. This is a great opportunity for someone with the ability to grow a business by elevating the customer experience and increasing market share. Duncan Parnell will provide the resources, we just need your hard work, dedication, energy, and focus on building the team and customer base. Come grow with us!

Job Overview

The Geospatial Branch Manager is responsible for overseeing and coordinating the day-to-day operations of the designated branch location. Core duties encompass local staffing and personnel management, customer relations, inside sales and order fulfillment, inventory management, merchandising, and facilities management.

Essential Functions and Duties

• Directly manage assigned team of branch personnel, including hiring, training, performance evaluation and improvement, corrective/disciplinary action, and career development.
• Connect and interact regularly with employees to monitor and gauge morale and engagement.
• Manage & approve branch employee timecards and PTO requests through ADP payroll system.
• Ensure branch team receives and processes orders from customers and/or Sales team according to company procedures, using the company CRM (Salesforce) and ERP (Prophet 21) systems.
• Manage customer relationships and provide support and resolution for issues regarding pricing, invoicing, order processing, customer data, other administrative aspects, etc.
• Manage communications and interactions with the Sales team to ensure branch team provides appropriate support in areas such as product availability, pricing, customer order processing, order fulfillment, back-order management, order expediting, etc.
• Manage communications and disseminate information to branch employees from Corporate, Executive Vice President(s), Operations Director, and/ or Regional Operations Manager.
• Support company inventory management initiatives by performing annual inventory and routine cycle counts, monitoring and maintaining levels of local inventory, processing inventory adjustments, and supporting 365 inventory reduction efforts.
• Remain up-to-date and informed on the latest product offerings being made available from key suppliers.
• Oversee facilities management activities (e.g., janitorial service, HVAC, plumbing, electrical, alarm system, broadband internet access, waste removal, landscaping, etc.). Negotiate and manage service agreements with local service providers and ensure all areas of the building and grounds are always maintained in a neat, clean, presentable, and safe manner.
• Perform additional duties and tasks as assigned by Regional Operations Manager.

Required Skills & Abilities

• Positive “can-do” attitude with customer-focused, service-oriented mindset.
• Effective people management skills with the ability and experience to direct, train, coach, mentor, hold accountable, and develop assigned team members.
• Ability to prioritize and delegate effectively.
• Ability to set the proper personal and professional example while holding self and others accountable for words, actions, behavior, and performance on the job.
• Excellent listening, interpersonal, verbal, and written communication skills
• Ability to interact positively, professionally, and courteously with customers, direct reports, other co-workers, suppliers, and others.
• Ability to build and nurture strong, long-lasting internal and external relationships in line with Duncan-Parnell’s values, culture, and mission.
• Effective problem-solving skills with the ability to objectively assess situations, determine underlying factors and issues, make difficult decisions, and resolve problems and conflicts.
• Excellent organization and time management skills with the ability to multi-task and work well under pressure to handle a variety of situations, fulfill responsibilities and duties, and follow-up in a timely, professional manner.
• Meticulous attention to detail and ability to work consistently with accuracy.

Education & Experience

• High school diploma or equivalent is required, college degree in business is an added plus.
• Minimum three years of related experience and/or training, or equivalent combination of education and experience.
• Experience in surveying/mapping industry with Trimble products preferred.
• Proficiency in using MS Office applications, including Word, Excel, Outlook, and Teams.
• Experience with P21 (Epicor) ERP and Salesforce CRM software is a solid plus.

Other

• Must support and abide by Duncan-Parnell’s values, mission, policies, and practices in all activities and interactions with co-workers, customers, suppliers, and other stakeholders.
• Must be able to perform critical physical tasks in support of the core functions of this position, including sitting, standing, walking, lifting up to 50 pounds, carrying, and reaching.

Duncan-Parnell offers a comprehensive benefit program including:

• Medical, dental, vision, life, and long-term disability insurance
• Medical and dependent care FSA or HSA
• Paid Parental Leave
• 401(k) Retirement Plan
• PTO and holidays

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.