Branch Manager Natural Stone Wholesaler at Terrazzo and Marble Supply Companies

For over 75 years, Terrazzo and Marble Supply Co. (T&M) has been one of the largest distributors of natural stone slab and tile, quartz surfacing, and manufacturer of poured-in-place terrazzo and resinous flooring. As a 100% EMPLOYEE-OWNED company, we believe that the cornerstone of success is our employee-owners teamwork and dedication.

We are seeking a Branch Manager to lead our Michigan Showroom and Warehouse. The primary responsibility involves overseeing the branch's activities and day-to-day operations. The manager is responsible for effective operations, supporting all branch functions, and delivering positive customer service. The manager also ensures that all department policies and procedures are followed.

DUTIES AND RESPONSIBILITIES:

· Plans, organizes, and directs the production, administrative, and branch activities to meet or exceed established production goals cost-effectively.

· Designs, develops and implements processes that increase yield and improve overall service.

· Performs workflow analysis and develops methods for the branch.

· Coordinates with managers and supervisors to establish production and quality control standards.

· Coordinates with co-workers to resolve all operational customer complaints.

· Develops, implements, and maintains processes, procedures, and programs to improve the operation's safety, productivity, and profitability.

· Implements and maintains DOT/OSHA and company programs and standards.

· Ensures that employees and managers have the required safety training and consistently work safely; develops and implements safety programs to reduce accidents and injuries.

· Coordinates with managers to address organizational needs, equipment utilization, and maintenance.

· Provides leadership, communication, and coaching to employees; cultivates a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.

· Ensures that operational supplies are on hand and available at all times.

· Ensures that branch operations comply with federal, state, local, and company policies and regulations.

· Prepares all required reports and correspondence.

· Develops, implements, and monitors department budget; manages expenses within approved budget constraints.

· Identifies, documents, and implements opportunities for continuous improvement.

· Keeps up to date on the overall activities of the team, identifying problem areas and taking corrective actions.

· Helps warehouse staff move material and utilize a crane or forklift to show material to customers.

· Coordinates with the sales team to encourage synergy between the inside and outside staff.

QUALIFICATIONS:

· A bachelor's degree (B.A./B.S.) in a related field or equivalent is preferred.

· Two to four years related experience or equivalent.

· Demonstrated proficiency in supervising and motivating subordinates

· Commitment to excellence and high standards

· Excellent written and oral communication skills

· Strong organizational, problem-solving, and analytical skills

· Ability to manage priorities and workflow

· Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

· Proficient in Contact management software, inventory, order processing, and payroll systems.

· Proven leadership and business acumen skills

· Proven ability to handle multiple projects and meet deadlines

· Strong interpersonal skills.

· Ability to deal effectively with diverse individuals at all organizational levels.

· Ability to understand all safety requirements and cautions

· Ability to perform the physical labor necessary

· Ability to effectively communicate with people at all levels and from various backgrounds.

What you need to get the job done:

· Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

· Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

· Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.

· Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Adaptability—Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

What You'll Love About Us:

Great Company Culture: Ownership culture means investing in each other's success. Our guiding cultural principles are Passionate, Collaborative, accountable, Trusted, Innovative, and resilient.

Work that Stays at Work: True work-life balance. Working hours are hours Monday through Friday, 7:30 am to 4:30 pm. Saturday hours are by appointment only.

Rest and Relaxation: Three weeks of Paid Time Off for a beginning year, growing to five weeks with longevity. Nine paid holidays and five paid early dismissals.

Health Benefits: Medical with HSA (with company match) and FSA options, dental, vision, long-term disability, life insurance, and an employee assistance program.

Prepare for the Future: 401(k) with company match, ESOP contributions, and employee financial education.

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