Branch Manager at TEKsystems

Branch Manager: - Royal Oak

Salary - Direct Hire

- Salary: 75k - 80

- Bonus is roughly 12-15k annually.

Formal job Description:

The Branch Manager will lead the branch team to successfully fulfill the needs of this credit union and its membership

through consistent coaching and development, networking, and cross-departmental collaboration. The

branch leader will manage, plan, control, and coordinate activities of branch operations and create member

value through member interactions and outreach. This is a highly visible position and ultimately responsible

for the growth of the branch and fostering an empowered work environment that allows team members to

promote a consistent member experience across in-person and outbound interactions as defined by living

and demonstrating the core mission, values, and goals of the credit union.

45% - Leads, coaches and develops the branch team to meet goals and deadlines as

established to include, but not limited to ensuring team members meet monthly

sales requirements under the credit union's Sales and Service Plan, meet volume participation

requirements for the sale of ancillary products such as credit insurance, GAP, and

MBP, and effectively document member interviews in the credit unions core system.

20% - Leads the branch team to assist all members with their questions and concerns and

to improve the financial lives of our membership. Recruits, schedules, motivates,

coaches, trains, and develops the branch team holding them accountable to the

service promises, mission, vision, goals and productivity standards defined by the

Credit Union. Coaches team to maintain strong product knowledge through frequent

observations, work inspection, and providing regular feedback.

15% - Serves as primary point person for branch day-to-day member and team members

issues. Provides branch expertise to the organization while fostering cooperation,

teamwork and frequent communication between the branch and internal

departments to ensure the best experience for the credit unions membership. Guides and

coaches branch team through challenging and complex member interactions. Assists

with member escalations to resolve concerns and issues.

10%

Plans, controls, manages and coordinates activities of branch operations, to include

scheduling, maintaining adequate staffing, cross-training, reporting, overseeing loan,

teller and member services operations.

5% - Ensures a positive community presence and image through community outreach and

business development initiatives in the branch surrounding area (charity events,

chamber meetings, indirect lending relationships, SEGs, etc.).

5% - Must comply with all company policies and procedures, applicable laws and

regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and

the Office of Foreign Assets Control.

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EXPERIENCE:

Two to Five years of similar or related experience, including time spent in preparatory positions.

EDUCATION/CERTIFICATIONS/LICENSES:

A two-year college degree or completion of a specialized course of study at a business or trade school.

INTERPERSONAL SKILLS:

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and

explanations with members, direct and indirect reports and outside vendors can be of a sensitive and/or

highly confidential nature. Communications may involve motivating, influencing, educating and/or advising

others on matters of significance. Typically includes subject matter experts as well as first level to middle

managers.

OTHER SKILLS:

Proficiency in the Microsoft suite of products including Word, Excel, Outlook and PowerPoint. Demonstrates

the ability to process and analyze loan applications. Demonstrates knowledge of business, personal, and

insurance products and services. Demonstrates knowledge of current industry offers, market trends,

competitors, CU lending, and member service policies and procedures. Demonstrates the ability to interpret

and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and

perform math functions (e.g., addition, subtraction, multiplication, division, percentages, and ratios).

Demonstrates the ability to consult, provide member services, and achieve relationship sales objectives by

anticipating and understanding member’s needs and recommending products that will benefit them.

Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and

applying relevant data to research and resolve issues. Demonstrates the ability to prioritize and organize

work, handle multiple tasks, and meet deadlines in a fast paced, high-volume environment. Proficient in

speaking and writing the English language. Proficient in leading, coaching, developing, and holding team

accountable. Demonstrates ability to communicate effectively in person, by phone, or by using electronic

and virtual forms of communication. Ability to be bonded Ability to obtain and maintain NMLS ID. Ability to

obtain and maintain notary designation.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.