Branch Manager - Whipple Service Champions

Overview:

The Residential HVAC, Plumbing, and Electric Branch Manager is responsible for the overall operations of a designated branch within a residential service company. This role requires a strong combination of technical expertise, leadership, and business acumen to ensure efficient and profitable branch operations while delivering exceptional customer service.

Responsibilities:

• Branch Operations:
• Oversee daily operations, including scheduling, dispatching, and quality control of HVAC, plumbing, and electrical services.
• Manage branch staff, including hiring, training, and performance evaluation.
• Develop and implement strategies to improve branch efficiency and productivity.
• Monitor and control branch expenses to ensure profitability.
• Customer Service:
• Ensure that all customers receive exceptional service, from initial contact to project completion.
• Resolve customer complaints and disputes in a timely and satisfactory manner.
• Build and maintain strong relationships with customers.
• Sales:
• Develop and implement sales strategies to increase market share and revenue.
• Supervise sales team, providing training and support.
• Negotiate contracts and pricing with customers.
• Technical Expertise:
• Possess a strong understanding of HVAC, plumbing, and electrical systems and codes.
• Stay up-to-date on industry trends and technologies.
• Provide technical guidance and support to technicians.
• Financial Management:
• Prepare and analyze financial reports, including profit and loss statements and budgets.
• Manage branch finances, including cash flow and inventory control.
• Identify opportunities for cost savings and revenue growth.

Qualifications:

• 5+ years of experience in the residential HVAC, plumbing, and electrical industry, with at least 2 years in a management role.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proven track record of success in sales and customer service.
• Strong technical knowledge of HVAC, plumbing, and electrical systems.
• Proficiency in Microsoft Office Suite and other relevant software.

Additional Requirements:

• Valid driver's license.
• Ability to work flexible hours, including evenings and weekends.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Challenging and rewarding work environment.