Branch Operations Associate - Austin Capital Bank
Austin, TX 78757
About the Job
We’re looking for a detail-oriented, customer-focused Operations Associate to join our team at Austin Capital Bank. In this role, you’ll handle a variety of banking tasks, from processing deposits and withdrawals to managing new accounts and assisting with operational projects. You’ll play a key part in ensuring smooth daily operations, supporting our customers, and contributing to the overall success of the bank.
Candidates can expect a fast-paced environment where strong communication skills, problem-solving abilities, and teamwork are valued. You’ll have the chance to grow in a collaborative setting and help make an impact at a forward-thinking financial institution.
Austin Capital Bank (ACB) is a rapidly growing community bank with an emphasis on technology. Located in Austin, Texas, ACB is a nationwide leader in consumer-friendly, responsible financial innovation.
Austin Capital Bank serves its customers and partners from a position of strength. We steward our bank with integrity and meticulous attention to detail, for our customers, partners, and stakeholders. We have been recognized in the Inc. 5000 list of the most rapidly growing privately held companies in the United States.
Austin Capital Bank’s organizational structure encompasses a digital bank within a community bank platform.
Our Core Values:
Austin Capital Bank’s Core Values are embodied in the concept of Two Complimentary Cultures, but One Team. This concept acknowledges that employees of the two segments of the company may differ in work and life experiences, and skill sets, but the following beliefs and behaviors are universal:
- Our Hygiene Factors: honesty with each other, confidentiality as it pertains to customer data and IP, and a high degree of skill and intelligence in the relevant field of authority and operation.
- Innovation and Continuous Improvement: an understanding that not everyone is the CEO, but everyone needs to have a CEO-mindset. In whatever task(s) we are performing, we think beyond fulfillment of the task(s), i.e., why, how, what’s next, is there a better way, etc.
- Excellence: we hire talented, highly skilled employees. We achieve the maximum level of excellence in product development, operational support, customer service, risk management and financial performance.
- Collaboration: we operate with a high degree of interdependence. We share collective goals and are accountable for our individual and collective performance. We understand that our life and work experiences likely differ. We respect and applaud those differences and achieve our goals as two complimentary cultures, but one team.
Responsibilities and Duties:
- Processing deposits, withdrawals, transfers, and loan payments.
- Sale of cashier’s checks.
- Places holds on accounts.
- Counts, checks and packages coins and currency.
- Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated proof sheet. Reports any discrepancies to the supervisor as necessary.
- Ensures teller station is properly stocked with forms, supplies, etc.
- Responsible for checking night depository bags and recording proper information on the financial institution’s forms.
- Promote and maintain positive relations with all contacts, customers, and potential customers.
- Comply with all department and company policies and procedures.
- Contribute to the fulfillment of department and company objectives and goals.
- Perform as a team member in allocating and coordinating the workflow.
- May train new employees and answer co-worker questions.
- Will be involved in ordering, receiving verifying, and distributing cash.
- May be responsible for bank opening/closing.
- Opens new accounts.
- Makes concentrated effort to solve customer issues.
- Operational tasks as assigned.
- Review daily reports.
- Assist with daily balancing of General Ledger accounts as necessary.
- Answer and route phone calls to appropriate staff.
- Restock various office supplies.
- Performs related duties as assigned by supervisor.
- Support various departments with operational tasks if necessary.
- Willingness to adapt to new company objectives.
Required Skills, Abilities, and Knowledge
- Positive attitude, strong work ethic, and team player attitude - attentive to success of clients and co-workers
- Internally driven to succeed with ability to work independently while maintaining a ‘team mentality’
- Exceptional customer-service skills with sound judgment and decision making abilities
- Exemplary interpersonal and oral/written communication skills;
- Effective multi-tasker, with the ability to prioritize assignments and projects to meet deadlines
- Ability to manage multiple assignments concurrently involving multiple borrowers, colleagues and vendors;
- Extremely detailed-oriented
- High integrity, strong character, and ability to keep client information confidential
- Can receive and provide constructive dialogue
- Dependable and reliable
- High school diploma or equivalent
- Two or more years of experience as a teller or in new accounts in a banking environment
- Excellent interpersonal and communication skills
- Good understanding of financial products and services
- Good organizational skills
- Above average skills and knowledge in Microsoft Excel, Microsoft Word, & Outlook
- Knowledge of the Jack Henry core, Silverlake, is preferred, but not required.
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Source : Austin Capital Bank
