Branch Supervisor - Guard Card - Signal Security

Position: Branch Supervisor Houma

Locations covered: Houma, LaPlace, Morgan City, and Raceland

Schedule: Flexible

Pay Rate: $18.00

• Tuition Assistance for PT/FT/Immediate Family Members

• Paid training

• Flexible Schedule

• Career advancement opportunities

• Veteran and First Responder Friendly

About Us

At Signal Security, we continue to build a professional security team focused on cooperation, communication, and career development. Signal prides themselves on having a safe, supportive, and inclusive environment. An organization with a phenomenal team culture that encourages self-improvement at home and on duty. Valuing a better quality of work experience fuels our innovation and connects us closer to our clients and the communities in which we serve. Signal offers CAREERS. We focus on professional growth in our organization and strive to maintain a policy of promoting from with-in. You provide dedicated service and in return we invest in you. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. Fill out the application or send a resume and start your journey of a professional career in security with Team Signal TODAY!

Core Values

Signal of Baton Rouge engages with our community in a unique way, with our own set of Core Values that reflect our commitment to one another, as well as our clients and the community at large. The best candidates will have these values already as an integral part of who they are, and their contributions to our success cannot be overstated. Our Core Values are as follows:

Honor - We treat everyone with honor, not because they deserve it, but because WE are honorable.

Excellence - Upholding the highest standard; “good enough” is never good enough.

Grit - Possessing the mental toughness to not quit before the job is done, delivering what we’ve promised.

Accountability - We hold others accountable just as we hold ourselves accountable.

Consistency - We bring our Honor, Excellence, Grit, & Accountability into everything we do, consistently.

Position Summary:

A Signal Branch Dedicated Supervisor provides functional leadership to Signal's Community Based Security Officers through the development and implementation of policies and practices essential to the effective management of day-to-day operations. Basic duties include protecting all sites and managing all reporting officers. All duties listed below are minimum requirements, additional site-specific duties may be required.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals and purpose. Can you exhibit core values of Signal, creating peace of mind for our clients and explain those values to the Advanced and Dedicated Officers?
• Strategic Planning: Effective engagement, communication, planning & execution of daily responsibilities while meeting established deadlines. Can you effectively adopt and communicate changes in regulations and company policy as well as train Dedicated officers to complete their assigned tasks?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you identify and communicate potential hiring needs to your Dedicated Operations Coordinator as well as participate in the interview and onboarding process.
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you create an environment of openness, trust and respect while coaching and developing the Advanced and Dedicated Officer's performance?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business.Can you complete your daily assigned tasks with the additional responsibility of reviewing the activity and incident reports of Advanced and Dedicated Officers?

Responsibilities:

• Coach, monitor, and develop accountability for individual performance of the Advanced Dedicated Officer and Dedicated Officer's to align with company standards.
• Leads the Branch Manager Daily Scrum to communicate all service, property, and post order changes.
• Schedules and conducts ride-alongs with officers under their supervision, providing feedback, accountability, and recognition as needed.
• Promptly and consistently report any client specific information or issues to the Coordinator, while helping to execute and provide resolutions to any client issues or concerns.
• Participate in the hiring process, interviewing candidates, and setting up orientation dates and times. Communicate regularly with the Coordinator throughout the hiring process.
• Responsible for equipment inventory and maintenance including uniforms, vehicles, devices, phones, etc. while communicating any equipment needs and issues to their Coordinator.
• Participating in a performance review during recommended time frames with the Coordinator to enhance the Officer Brand Experience.
• Responsible for ensuring schedule is complete to fulfill contracted services and will cover shifts as necessary to ensure completion while minimizing overtime.
• Responsible for recommending and issuing disciplinary action for personnel in violation of the Signal Standard Operating Procedures. Furthermore, providing positive recognition for personnel going above and beyond the Signal expectations.
• Communicate with the Coordinator in the Weekly Coordinator Meeting to review weekly score card, route reviews, operation priorities, and all client related issues.

Requirements:

• 18 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have reliable transportation
• Must be able to work all shifts, including nights, weekends, and holidays
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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