Branch Supervisor - New Valley Bank & Trust
Springfield, MA
About the Job
What will you do?
The Branch Supervisor is responsible for supervising the Banking Specialist I & II's as well as the day to day operation of the teller line, including account overrides and opening/closing. Manage branch staffing levels and schedules in coordination with the VP Personal Banker to ensure coverage. Maintain customer relationships by performing efficient and accurate banking transactions; opening accounts as well as account and person maintenance.
ESSENTIAL FUNCTIONS
- Supervision of Banking Specialists I & II and the daily running of the teller line.
- Oversight of assigned branch operations in the absence of branch management.
- Assist in the daily operations of the assigned branch including deposits, withdrawals and other financial interactions.
- Assist staff members with complex transactions and the resolution of customer issues.
- Engage customers while establishing deposit accounts, and accurately processes teller transactions and ancillary services.
- Sell and cross sell bank products.
- Collaborate with Banking Specialists I and II to assist in daily branch office activities including balancing and the auditing responsibilities of vaults and ATMs; comply with bank operations and security procedures by participating in dual control functions.
- Oversee and assist in the training of new branch staff and development of current staff; cross train as needed.
- Assist in the growth and management of the branch portfolios
- Adhere to established New Valley Bank and Trust customer service standards.
- Collaborate with other departments to ensure quality and efficiency of service.
- Deliver a positive customer experience.
- Perform other related duties as assigned.
Education
- High school diploma or equivalent required.
Skills, Experience and Abilities
- 3-5 Years of progressive retail banking knowledge and experience.
- Supervisory or team lead experience preferred.
- Cash handling and customer service experience in a financial institution
- Experience in establishing deposit and loan accounts preferred.
- Adaptability and Flexibility
- Customer focus
- Quality
Physical Requirements
- Ability to stand or sit for extended periods
- Ability to lift and transport bags of coin and currency to appropriate vaults and cash drawers
Source : New Valley Bank & Trust