Branch Support Officer - New Omni Bank N A

Seniority Level: Mid-Senior Level

Employment Type: Full Time

Salary: $60,000 to $75,000 a year. Exact compensation may vary based on experience, skills, knowledge, and education.

Benefits: Medical, vision, dental, and life insurance, generous sick days, vacation days, and holidays, 401(k) company matching, potential for discretionary bonus.

Join Our Team, Shape Your Future

At New Omni Bank, we believe in the power of talent and innovation to drive success. As a dynamic and forward-thinking financial institution, we’re always on the lookout for individuals who share our passion for excellence and are ready to make a meaningful impact.

About New Omni Bank

We were founded in 1980 on a simple idea of helping our neighbors—a community of immigrants in Los Angeles, coming from diverse backgrounds, finding it hard to get precise banking solutions for their unique needs.

For over four decades of creativity, innovative thinking, and above all—attentiveness, are the hallmarks of our services. Coupled with our extensive network and on-the-ground expertise, we’ve been the catalyst for countless clients, guiding them to grow and thrive in California, across the Pacific, and at every twist and turn. Our legacy of empowerment is proven by continuous recognitions, like a 5-Star Rating from BauerFinancial, Inc. for over 40 quarters.

Position Summary

The Branch Support Officer plays a crucial role in ensuring the efficient operation of branch activities across New Omni Bank. Reporting to the Depository Operations Manager, this position provides essential support in areas such as staff coverage, operational guidance, and quality control. The Branch Support Officer is responsible for upholding high standards of service, compliance and operational efficiency within the bank’s branches.

Supervisory Responsibilities

This role has no direct supervisory responsibilities.

Essential Job Functions and Responsibilities

(Duties included but not limited to):

• Branch Coverage & Support: Provide comprehensive operational support to branches, particularly by covering staffing gaps due to vacations, leaves of absence, or turnover.
• Customer Service: Deliver exceptional customer service to both internal and external stakeholders, ensuring their needs are met promptly and effectively.
• Account Services: Assist with the opening and maintenance of personal and business accounts, identifying opportunities to cross-sell bank products and services.
• Operational Guidance: Provide expert guidance to branch staff, addressing operational issues and ensuring consistent, accurate branch operations.
• Monitoring & Reporting: Review and monitor reports related to internal control, regulatory compliance, and quality control, following up as necessary.
• Process Improvement: Contribute to process improvement initiatives to enhance branch operational efficiency.
• Quality Control: Conduct regular reviews of branch operations and certifications to ensure compliance with established standards.
• Training & Development: Coordinate and provide training to branch staff to ensure compliance with operational standards and regulatory requirements.
• Regulatory Compliance: Ensure all branch staff adhere to compliance regulations, including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and the bank’s Code of Conduct.
• Audit Support: Collaborate with internal and external auditors, ensuring assignments are completed accurately and on time.
• Communication: Maintain open communication with management regarding all branch operational matters.
• Additional Duties: Adhere to all regulatory requirements, policies, and procedures, and perform other duties as assigned.

Qualifications

• Education: A college degree is preferred; significant relevant work experience may also be considered.
• Experience:
  • Minimum of 5 years of experience in operations, with a strong preference for branch operations expertise.
  • At least 2 years of supervisory experience in a banking environment, with responsibilities including employee evaluations, scheduling, and coaching.
• Skills & Competencies:
  • Demonstrated leadership qualities, including professionalism, empathy, and consistent positive behavior.
  • Strong analytical skills with attention to detail.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Excellent organizational, communication, and collaborative skills, especially when working with diverse teams.
  • Proficiency in Microsoft Office (Word, Excel) and familiarity with banking software; experience with the FIS system is preferred.
  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
  • Strong written and verbal communication skills, with the ability to interact tactfully and effectively with employees, customers, and management.
  • Bilingual proficiency in English and Chinese is desirable but not required.

Flexibility

• Willingness to adjust work hours and locations to meet operational needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to walk, stand, sit, climb, or balance, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The employee may be required to work at other locations of the Bank.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

New Omni Bank, National Association commits to following compliance and adherence to all applicable regulatory requirements, policies, and procedures.

New Omni Bank, National Association’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.