Breakfast Attendant- Part Time - Wyndham Garden Norfolk Downtown

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Careers at Commonwealth Lodging

Who we are:

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!

You'll love working for us because:

The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

What you can expect from us:

Access to your money before payday!

Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!

How you will make an impact/Key responsibilities:

POSITION OVERVIEW: The Position involves high Guest Contact and presents the first point of contact to our guests in the morning. The breakfast host/hostess is responsible for preparing and serving the daily free breakfast bar, greeting each guest at breakfast and ensuring that guests are 100% satisfied.

Organizes guest table pick-ups on completion of meals in a timely manner. Maintain a high standard of sanitation and cleanliness. Work to resolve guest challenges, ensuring guest satisfaction.

Breakfast shifts are 5:00am to 12:00. This position requires to have high level of friendliness and attentiveness to all guests, to deliver the best service up to Brand standards. Being able to multitask at all times, while complying with food health code. Some basic duties include, take orders, display and stock food during service hours, clean tables, clean work station and display ware among others.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

What you need to succeed/Core competencies:

QUALIFICATIONS, EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with food & beverage
• (POS) Point of Sale System is preferred.
• Minimum of 1-2 years of experience in food and beverage is preferred.
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

Responsibilities:

• Be in proper uniform, with nametag. Employees must wear flat, closed-toe non-slip shoes.
• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Communicate effectively with guests as well as team members
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Providing personalized service to all guests.
• Setting up and maintaining the breakfast bar in an attractive abundant-looking, organized, clean and standardized presentation.
• Taking inventory of food, beverages, and supplies needed for each day.
• Ordering or purchasing food supplies
• Preparing foods such as fresh fruit, coffee, and juices from concentrates.
• Stocking coffee, juice and milk machines or dispensers.
• Setting up serving dishes/trays, utensils, cups and other paper products.
• Setting out/arranging cold food such as sweet rolls, muffins, and cereal for self-service.
• Clearing and cleaning tables as they are vacated
• Wiping up spills.
• Removing trash.
• Restocking self-service food and supplies as needed.
• Washing serving equipment and returning it to storage
• Returning reusable food supplies to storage.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Complete opening, closing and side duties as assigned
• Maintain guest confidentiality at all times.
• Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Work environment: Work environment -- restaurant, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.