Briefing Program Coordinator - AHEAD

Primary Responsibilities

• Deliver a world-class customer experience.
• Qualify briefing requests with sales leadership, strategically plan events, coordinate all tactical components of briefings (administrative/logistical/hospitality), and participate in the execution of briefings (In-Person / Virtual / Hybrid).
• Develop quality content for executive briefings.
• Facilitate post-event and ROI reporting.
• Compile, analyze and manage reporting of all significant metrics for the center, including usage statistics, and trends, evaluation scores, internal and external customer feedback.
• Facilitate the marketing, planning, management, and measurement of the Executive Briefing Program; including facilitation of actual client briefings.
• Work directly with customers, sales, marketing, administrative services, consulting, and executive leadership to strategically plan, schedule, and execute executive briefings.
• Work with internal program stakeholders and create internal communications to market briefing center programs to increase awareness and provide valuable communications to the company for event plans and communication.
• Manage financial aspects including forecasting, budget tracking, and purchase requisitions/orders.
• Develop synergy between multiple briefing programs.
• Work with Talent Development to develop and oversee briefing training programs for internal staff, client directors, and presenters.
• Strong understanding and knowledge of company partner ecosystem, solutions, and services.
• Understanding of Sales process/cycles.
• Strong customer service experience.
• Perform other duties and special projects as assigned.
• Manage day to day operations of the center including some administrative tasks.
• Technology-centric program experience preferred.

Additional Responsibilities

• Create and revise processes and procedures in support of the program's overall objectives
• Create, drive, and oversee effective scheduling policies for briefings
• Support corporate sales objectives by providing a professional solutions demonstration and meeting environment in which to conduct briefings
• Develop template agendas for specific industries, solutions, and AHEAD practice areas
• Train and develop Briefing Program staff (as required)
• Facilitate briefings as needed: open briefing, facilitate introductions, validate objectives, introduce discussion leaders, debrief between topics, note action items and recap, close briefing
• Oversee maintenance of Briefing program intranet website
• Manage digital Briefing Management System
• Actively participate in industry associations
• Work with Lab Program to ensure current demos and solution content

Knowledge

• Company products and services
• Company industry trends
• Competitors' offerings
• Thorough understanding of resources available for presentations and demos

Qualifications and Experience

• Bachelor's Degree from four-year College or university in Business, Communications or a related field of study or five or more years of related experience (in addition to the experience requirements below) required.
• 5 years or more of internal/external events management and briefing center experience.
• Past success in strategic planning, marketing, and execution of EBC management, executive briefings, sales meetings, trade shows, internal company-wide meetings and promotional events.
• Display a professional appearance and manner.
• Ability to conduct business at an executive level.
• Availability to work flexible work schedule as needed.
• Knowledge of CRM Tools; Salesforce.com and BriefingSource experience highly valuable.
• Ability to multi-task in a demanding, fast-paced environment with limited support.
• Excellent communication, presentation, and organizational skills required.
• Strong coordination and problem-solving skills required.
• Demonstrated ability to handle confidential information with discretion required.
• Ability to understand information technology concepts and industry as well as AHEAD's value proposition required.
• Successful experience conducting meetings and briefings with meeting tools required.
• Effectively handles difficult, potentially confrontational issues; diffuses conflict and /or resolves problem situations.
• Ability to operate equipment or tools, specifically audiovisual technology, and presentation software required.
• Strong computer skills, including proficiency with internet navigation and MS Office Suite, required.

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