Brighton, MI - IT - Metroparks - Technical Support 1 - (Travel Required) - RICEFW Technologies Inc

Work Environment: Fully onsite with travel required to the various Metroparks locations listed below.

Position Overview:

The selected candidate's primary responsibility will be to assist with the update and migration of Windows 10 to Windows 11 at the various 13 park locations. Additional responsibilities will include answering incoming IT helpdesk calls, installation and support of IT hardware and software, and helping resolve technical issues.

Required Skills:

• 3+ Years of IT Technical Support (Software and Hardware).
• Experience installing, troubleshooting and repairing PC's, laptops and peripherals.
• Experience with MS Office Suite (Outlook, Excel, Word, etc.)
• Experience updating necessary IT documentation and tickets related to support requests.
• Must have a valid driver's license and ability to drive personal vehicles to and from service locations. Please note that there will be no milage/fuel reimbursement as travel is required for this position.
• Must have excellent communication skills. Will be required to assist Metropark staff with PC updates, issues, troubleshooting and resolutions.

The selected candidate will be expected to work from one of the following offices if not on location at one of the Metroparks:

Office Location(s): 13000 High Ridge Dr. Brighton, MI 48114