Broadband Installer - Commercial Business Class - Cox - SRI Telecom

Broadband Installer - Commercial Business Class

Location: Omaha, NE

Salary: $30.00-$38.50/hr

Company Information:

In the exploding business of modern telecommunications, SRI is at the forefront of this expansion by helping companies build, integrate & staff their cutting-edge networks. SRI is proud to only work with the largest service providers in the country which gives us endless opportunities for business and personal growth! Our culture is amazing, and our employees are happy and motivated, we would love to have you join our team!

Description of Role

SRI Telecom is seeking a Commercial Business Broadband Installer with relevant install or repair experience to contribute to all areas of expertise with various cross functional project teams. You will be responsible for the installation, setup, testing and maintenance of broadband services over an HFC network and other equipment within a customer's home. Working under close supervision, the successful candidate is responsible for configuring aggregate devices, routers, optical access, NID and/or DWDM equipment that carries video, data, and/or telephony traffic. The CB Fulfillment Tech utilizes various applications for implementation, service, test and acceptance (Remedy, Procomm Plus, Secure CRT, WebZing, Guardian.)

Benefits

SRI offers W-2 employment with access to a comprehensive benefits package such as paid vacation, paid holidays, health/dental/vision insurance, 401k, HSA, and others!

Salary

This position pays an average of $34.30/hour, depending on experience.

MAJOR TASKS

• Under supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC.
• Initially activates electronics by powering up the equipment via 48V or AC to ensure service.
• Loads configuration from Engineering work package on customer premise equipment.
• Performs customer CPE testing on-site.
• Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
• Coordinates equipment pick up with boundary partners.
• Creates, updates, and closes Remedy tickets and coordinates with change control as needed.
• Plans daily route, requisitions equipment and supplies and stocks vehicle.
• Drives company vehicle between office, warehouse, and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
• Complies with all safety procedures and policies.
• Identifies and sorts equipment needed for work orders.
• Configures CPE in warehouse prior to installation at customer premises.
• Ensures appropriate iOS upgrade is applied.
• Performs basic functional testing of equipment to eliminate out of box failures.
• Follows labeling standards for labeling all equipment, terminal ID (TID), circuit tags, cabling required for the job.
• Pre-stages equipment per work order in preparation for installation at the Fulfillment Stage Center.
• Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Performs other duties specified by FE&O Leadership
• Tests and verifies services in conjunction with the install team.
• Performs AS-BUILTS to Access Engineering, Design and Construction
• This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.

QUALIFICATIONS

• High School Diploma, GED or related experience
• 1+ year experience in a related field (e.g., technical support, installation, and maintenance).
• Working knowledge of IP, Ethernet, SONET, DWDM, Video and telephone technologies.
• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
• Valid local State Driver's License and driving record that meets Cox standards

Location: 68164

3031 N 120th st, Omaha, NE

CMC25