BSW/LSW Aftercare & Outreach Coordinator - Providence House

Providence House Mission Statement

Providence House protects at-risk children and supports families through crisis, strengthening communities to end child abuse and neglect.

BSW/LSW Aftercare & Outreach Coordinator

Reports to: Site Director

Major Functions: Performs duties related to the Aftercare Program, Community Referral Program, and outreach responsibilities for nursery and community services for Providence House.

Providence House is a drug-free workplace, and all applicants are required to complete a criminal background screening and a 5-panel drug screening prior to starting employment. 

Additionally, all employees and volunteers are mandated reporters. 

Aftercare

•  Provide Aftercare program support to include making reminder calls/texts to families, managing roster, and leading group educational sessions three to four times a month using the Nurturing Parenting, Conscious Discipline, and S.E.L.F. curricula.
•  Complete case management services to all families attending group parent education. Document all contacts appropriately and timely.
• Facilitate monthly pickups and deliveries of the Aftercare Care Packages for qualified families without transportation
•  Complete outreach and recruitment for monthly speaker series to enhance Aftercare programming
• Plan and execute quarterly special events for the Aftercare community.
•  Document all contacts with parents or guardians, referring agencies, and community partners using agency forms and spreadsheets.
• Complete monthly calls for all RTIS assigned families to support family engagement post-discharge. Partner with the assigned social worker for support.
•  Provide support to the Program Team assigned for nursery families Community Referral Program
•  Manage relationships with Community Referral Program partners, leading onboarding orientations as needed and recruiting additional partners to support the distribution of basic needs to community members.
•  Track and report data related to families served in the Community Referral Program
• Complete outreach meetings with partners to ensure utilization of Providence House as referral 

Outreach and Education

• Complete outreach and tabling events for Providence House partners to expand the community’s knowledge and utilization of

Providence House services

• Attend monthly collaborative meetings to support agency awareness and resource partnerships in the geographic areas the nurseries serve
• Complete speaking engagements on behalf of the agency to referral partners as requested
•  Complete quarterly education and basic need distribution events in collaboration with partners to address needs in the communities served by Providence House

Administrative Tasks

• Document all contacts with clients and partnering agencies (phone-based, in person meetings, team meetings, referrals, etc.).
•  Attend program team meetings, management meetings, and outreach meetings as assigned
•  Assists in leading internal training sessions that addresses staff understanding of the psychosocial needs of clients served.
• Provide Quality Assurance on all client files and report deficiencies to Director of Programming and Clinical Operation and Compliance and Quality Manager
•  Know and understand rules pertaining to childcare as outlined in 5101:2-5 and 5101:2-9, CARF accredited areas, and OMHAS and Medicaid standards and requirements.
• Undertake other assignments and projects as requested by the Site Director or other staff acting as a Project Manager.
• Strive to be culturally competent and supportive of diversity in both service to clients and through professional interactions with donors, partners, and guests
•  Assist with other duties as assigned.
•  Assist with the flow and sorting of inventory for Aftercare and Community Referral and distribution events in partnership with the Facilities Team.
•  Reports allegations of abuse or neglect to the Cuyahoga County Division of Children and Family Services
• Be a part of the on-call rotation with the Program Team to address the after hours needs of the nurseries

Qualifications:

•  Bachelor’s degree or higher preferred with BSW and eligibility for LSW; must have LSW within 90-day probationary period
• Must complete trauma training through National Institute for Trauma and Loss in Children through the e-certification program within six months of hire
•  One year experience in an administrative support position or related position
•  Computer proficiency in MS office suites and database software programs
•  Excellent communication skills
•  Strong multi-tasking, time management and organizational skills
•  Excellent proofreading and data entry skills
•  Meet 40 lbs. lift requirement
•  Ability to think creatively and work confidentially
• Flexibility in adjusting to agency needs
•  Positive team-oriented attitude
•  Must be available for occasional weekend or evening work/modified schedule based on agency activities
•  Must be able to travel in the Northeast Ohio area and have reliable transportation

EEO Statement

Providence House is committed to promoting a diverse environment and is proud to provide equal employment opportunities to all individuals regardless of their race, color, religion, creed, gender, age, sexual orientation, national origin, disability, marital status, veteran status, genetic information or any other characteristic protected by federal, state, or local law. In addition, reasonable accommodations for qualified individuals with disabilities may be made to perform the essential functions of the job.

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