Building Automaton Sys Tech Tm Leader at Johnson Controls
Madison, WI
About the Job
What you will do
Under general supervision oversees required day-to-day activities of field technician team and plans monthly technician routes. Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction. Maintains customer satisfaction while balancing financial goals. Ensures safety compliance.
How you will do it
- Supervises and provides leadership for assigned Teams. Ensure developmental plans are in place.
- Leads the execution efforts of assigned business. Ensures consistency of delivery systems. Monitors and supervises the business plans.
- Coordinates the team’s work with sales to ensure all sales opportunities are supported including linkage to installation opportunities.
- Raises potential market opportunities to the attention of the appropriate branch or region resource for strategic direction.
- Ensures that serviced account portfolios achieve growth, proper profit levels and customer satisfaction.
- Recommends and supports staffing requirements for the assigned business.
- Serves as a communication channel to share the standard process strategies and results enables SSNA vision.
- Implements plans to comply, and monitors standards for HVAC operations. Audits the effectiveness of operations and makes changes to improve performance.
- Ensures that contractual obligations are completed, and customer satisfaction is achieved.
- Drives service and installation operational review meetings, reviewing bids and estimates for accuracy.
- Effectively applies branch workforce and management and deployment of overall resources.
- Analyzes operations processes and provides recommendations for improvements.
- Implements other managerial responsibilities, i.e., performance reviews and acquisitions consistent with established business strategy.
- Recruits, hires and retains operational staff. Prepares and delivers clear performance expectations, performance reviews, and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes monthly one on one(s), operational and financial reviews.
- Works with team leaders to ensure proper workforce and skill levels for the successful and profitable execution of the business.
- Performs other duties related to customer satisfaction, deployment of pivotal initiatives to teams, development and maintenance of team business plans and account management of service customers.
What we look for
Required
- A minimum of five (5) years of progressive operational experience in HVAC services.
- Three (3) years of experience in management role with responsibility for the productivity and development of others.
Preferred
- Bachelor’s degree in engineering or business or equivalent working experience.
- Johnson Controls Metasys experience.
- Eight (8) years’ experience in an operational HVAC role with leadership responsibilities.
- Six Sigma Green Belt.
