Bus. Application Manager - Public Sector - Full Time - Byrd Professional Resources

• Support customer processes by developing, implementing and maintaining processes to provide on-going service and support to users, including training, documentation, manuals, data extraction and query tools, help desk, etc. and by developing, implementing and evaluating procedures.
• Advise on best practices, and make recommendations on configuration and set-up of system, and assist in strategic decisions to help the business operate more efficiently.
• Supervise and/or participate in business application analysis or systems support work.
provide customer service with respect to information and any related systems, such as data warehouse or responding to requests for information, creating and running queries, participating in the design, testing and maintenance of reports,
Assist in the interpretation and development of conclusions, financial recommendations, and resolve business process problems.
• Perform system use and business operational and process analysis using knowledge and understanding of governmental financial and business processes to survey and analyze the City or department business needs in order to make recommendations aimed at improving performance.
• Represent the Department where assigned for business interests on enterprise wide technology initiatives and enterprise wide teams addressing technology and facility related business process improvements.
• Create functional and business requirements, system configuration documents, operating procedures, and standards manuals, user training documents, and implementation documents as necessary.
• Maintain system configuration and update when necessary, and ensure that processes are running smoothly.
• Review, approve and route Department staff technology requests through appropriate delivery systems in alignment with Department's technology and space business plan and goals.
• Audit management reports for Department data, voice, network and application usage and make adjustments that meet Department technology and budget needs.
• Pilot new technology, hardware, software applications and connectivity methods and propose solutions to meet business needs of users.
• Represent the Department for business interests on enterprise wide technology initiatives and on enterprise teams addressing technology business process improvements.
• Design and provide formal and informal training and design or participate in design of instructional materials and system documentation in response to or analysis of customer and system requirements.
• Perform pre or post-implementation testing of any system or related system function or process, including the design and execution of test procedures, the interpretation of results and recommendation on use, modification or correction of the tested function or process.
• Provide backup support to the staff for procedures and requests related to security and access, system options, job and date parameters, system assurance and chart of account, and related financial records and report changes.

WORKING CONDITIONS: Office with daily computer exposure

Minimum Education

Bachelors Degree or equivalent

Minimum Experience

Three years experience working with a department or enterprise-wide information system in a managerial decision making role.