Bus Transportation Supervisor *$5,000 Service Bonus* at Hampton Roads Transit

Starting Salary: $58,000

*$5,000 Service Bonus*

Under general supervision, the Transportation Supervisor coordinates and directs the movement of Hampton Roads Transit public transit vehicles through the supervision of operators, radio and/or division dispatchers, and support personnel; monitors, coordinates, and directs the activities of the communication control center; and performs supervisory and administrative activities at transit operating divisions. Supervises personnel and ensures that scheduled and special services operate efficiently. Monitors the Automatic Vehicle Location (CAD/AVL), the System Messages, Mechanical Alarms, Emergency Alarms and Schedule Adherence. Performs radio dispatching functions to ensure compliance with operating standards, provides supervision and to assist staff with problems.

Distinguishing Characteristics

This position may be assigned to one of three functional areas (Radio Communications Center, Transit Operating Division Dispatcher, or the field) within Transportation.

Provides supervision, counseling and coaching of transit operators to ensure compliance with Rules and Regulations, Standard Operating Procedures, uniform regulation, general appearance, and readiness to work; directly responsible for assigned group of transit operators and initiates discipline up to suspensions or terminations if needed; documents daily activity as required.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Maintains good public relations;
• Enforces HRT rules, policies and procedures to ensure safety and quality of service;
• Participates in staff meetings and attends other meetings, training sessions and seminars as required;
• Answers inquiries about transportation services, routes, schedules, stop locations;
• Investigates and follows up on complaints;
• Investigates and responds to Accidents and Incidents;
• Meets with City and public officials to develop plans and schedules for street closures, detours and new developments as assigned.
• Works on departmental and interdepartmental projects, committee work and communicates with management teams regarding all-important issues involving transit service.
• Evaluates schedules and recommends service modifications. Manages schedule for operator deployment to minimize unscheduled overtime.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
• Assures adherence to HRT and applicable governmental laws and regulations;
• Responsible for maintaining a general awareness of HRT’s EMS.
• Responsible for handling all related job responsibilities in accordance to HRT’s Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan.
• Responsible for ensuring employees in their respective functional areas have adequate training and tools necessary to meet the requirements of the EMS procedures and SOPs.
• Responsible for observing and evaluating required EMS competencies among employees in their respective functional areas.
• Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, etc.Performs other duties as required.

When assigned to the Radio Communications Center (RCC):

•  Monitors and controls all phases of bus fleet and non – revenue vehicles once they have departed the facility.
• Monitors the radio system and maintains constant radio contact with transit vehicle operators and other units in TDCHR to monitor and control on-street service and to respond to emergencies and special needs; relays information and instructions between operators and supervisors regarding operational hazards, schedule changes, etc.; contacts Police Department as required; contacts Maintenance in case of road failures.
• Responds to and resolves all radio calls regarding transit security incidents, accidents, and medical emergencies. Resolves all transit service disruptions, ensures all scheduled service is provided by authorizing bus operator overtime, instructing bus operators and mechanics, and monitoring vehicle locations within the service area.
• Monitors and maintains the on-time service performance of the fleet using the CAD/AVL technology. Ensures documentation and service resolution for operators running outside the current operating standards, this includes in service vehicles as well as pull-in and pull-out vehicles.
• Provides direct supervision and discipline to Bus Operators using 800MHz radio, telephone and computerized text messaging for work directives or as requested by management.
• Maintains logs, reports, and records pertaining to status of the system.
• Enters data obtained from daily reports into computer; prepares and generates daily and special reports as required; including but not limited to road calls, farebox and wheelchair passengers.

When assigned to Field Supervision:

• Monitors and maintains the on-time service performance of the fleet using the CAD/AVL technology. Ensures documentation and service resolution for operators running outside the current operating standards, this includes in service vehicles as well as pull-in and pull-out vehicles.
• Responds to emergencies on buses; responds to calls concerning trouble on in-service buses to include mechanical trouble; makes mechanical decisions on information received from a bus operator over a radio system and telephone, deciphering the difference between a minor mechanical call to a severe mechanical call and decides whether a vehicle can safely continue operating the scheduled service or be halted due to possible mechanical failure/safety concerns. Coordinates Maintenance Department service calls and service disruption resolution.
• Provides on-street supervision; investigates accidents; ensures compliance with operating standards; resolves operating problems.
• Re-establishes schedules in case of breakdowns; controls unruly passengers; suggests alternative routing due to accidents.

When assigned to Dispatch:

•  Ensures that all runs are filled by operators according to schedule; assigns stand-by operators to runs as required; assigns PM extras and relief work to extra board operators as required; distributes assignments, run guides, etc to operators.
• Monitors attendance and works with Manager on controlling attendance problems.
• Responsible for maintaining and rotating the daily extra board.
• Responsible for managing and assigning the weekly board.

Required Knowledge, Abilities and Skills essential to Job Functions:

Must be able to work with limited supervision from the Manager of Bus Transportation. Must be able to learn the procedures and operation of a complex two-way radio and computer terminal system. The ability to operate a radio system, to solve operator problems, reacts quickly and calmly in an emergency situation and adopt an effective course of action within established guidelines. The ability to handle heavy radio traffic. Must be able to use independent judgment and initiative in accordance with the accepted policies and procedures when faced with difficult or emergency situations. Must maintain courteous and tactful under stress and pressure from customers, vehicle operators, and co-workers. Must have considerable knowledge of the service area, routes and of types of equipment. The ability to work independently and to concentrate for long periods of time is necessary. This position requires the ability to coordinate with maintenance, risk management and security department as needed to manage incidents. Must be able to speak clearly and concisely and understand views and concerns of others as well as solve operator problems and to take effective action in emergencies. Ability to comprehend verbal information transmitted via radio or telephone and to speak in a manner that will be clearly transmitted by radio or telephone. The ability to read schedules, street maps, and local aids, and comprehend directions of travel. Maintains a thorough knowledge of all routes, transfers rules, fare structure, and operating procedures, geography and landmarks of the area. Ability to enter, correct and retrieve data using spreadsheets and word-processing software. Considerable knowledge of HRT policies and procedures, rules and regulations affecting transit operation to include knowledge of union contract. The ability to obtain knowledge of the Drug and Alcohol Policy and regulations is required in order to make reasonable suspicion determinations to recognize signs and symptoms of drug and/or alcohol misuse.

Required Software Knowledge and Skills essential to Job Functions:

Proficient in using CAD/AVL Radio System and HASTUS is required. Proficiency in using transit computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Essential Software Applications:

MS Windows, Word and Outlook; Transit Master (CAD/AVL); HASTUS

Training and/or Education:

Preferred qualifications include the completion of an Associate Degree in Business Management or Business Administration or related field.

Required Experience:

Five years transit experience and/or equivalent experience required; One year or equivalent experience radio dispatching; Three years experience in supervisory/management capacity.

Licenses or Certificates:

Must have CDL Class B license and/or CDL permit and the ability to acquire within sixty (60) days of employment a valid Virginia CDL Class B license with air brake and passenger endorsements.

Special Requirements:

• Ability to pass DOT physical examination.
• Must be able to pass federal government background screening process for local military installation access.
• This position is classified as essential personnel.

FLSA Status:

Exempt

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires frequent bending and kneeling. Must be able to drive and operate a vehicle.

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis.

This is a 24 hour per day/7 day per week operation. Hours do include holidays, weekends and overnight shifts. Shifts may include up to 10 hours a day or longer during emergencies. Abnormal hours and/or split shifts may be required.