Business Analyst 4 (Hybrid) - Serigor Inc.

Job Title: Business Analyst 4 (Hybrid)
Location: Richmond, VA
Duration: 12 Months

Job Description:
The client is looking for a Senior Business Analyst with 10 years of experience to assist with the implementation of a new Computer-Aided Dispatch, Case Management, and Records Management System. This position will be joining an established project team assisting the agency with selecting a Commercial-Off-The-Shelf (COTS) vendor and implementing the vendor’s product to meet the organizational needs of the agency.

Working within a team, the duties will include the following:

• Requirements Gathering: Collaborate with stakeholders and other project team members to elicit, document, and clarify business requirements for the procurement and implementation of an IT system. This involves conducting interviews, surveys, workshops, and analyzing existing documentation.
• Requirements Analysis: Analyze and prioritize business requirements to ensure they are clear, complete, and aligned with the organization's goals. Identify potential conflicts or inconsistencies in requirements and propose solutions.
• Process Modeling: Create and document business process models, workflows, and diagrams to provide a visual representation of current and future processes. This helps in identifying areas for improvement.
• Data Analysis: Analyze and model data to understand how information flows within the organization. This may include data mapping, data profiling, and ensuring data quality.
• Stakeholder Communication: Act as a liaison between business stakeholders and technical teams. Ensure that communication is effective, and that everyone involved understands the project's objectives and progress.
• Risk Assessment: Identify and assess potential risks associated with IT projects, including technical, operational, and business risks. Develop risk mitigation strategies and contingency plans.
• Cost-Benefit Analysis: Evaluate the costs and benefits of proposed IT solutions to help stakeholders make informed decisions about project prioritization and resource allocation.
• Testing Support: Assist in the development of test plans, test cases, and participate in user acceptance testing (UAT) to ensure that the solution meets business requirements.
• Change Management: Support change management efforts by helping stakeholders adapt to new processes or systems. Develop training materials and conduct training sessions as needed.
• Quality Assurance: Ensure that the final deliverables meet defined quality standards and align with the original business requirements.
• Documentation: Create and maintain project documentation, including business requirement documents, project plans, status reports, and meeting minutes.
• Continuous Improvement: Identify opportunities for process improvement and operational efficiency within the organization. Propose and implement enhancements to existing systems and processes.
• Vendor Management: Collaborate with third-party vendors and suppliers to evaluate and select IT solutions or services that meet business needs.
• Post-Implementation Support: Provide support after the implementation of IT solutions to address any issues, monitor system performance, and make necessary adjustments.
• Compliance and Security: Ensure that IT solutions comply with industry regulations and security standards. Collaborate with security teams to address vulnerabilities and protect sensitive data.
• Data Privacy: Ensure that data privacy and protection requirements are considered and integrated into IT solutions.
• Metrics and Reporting: Define and track key performance indicators (KPIs) to measure the success of IT projects and make data-driven recommendations for improvements.
• Client Relationship Management: Build and maintain strong relationships with business stakeholders, understanding their needs, and ensuring their satisfaction with IT solutions and services.

Minimum Qualifications:

• Must be able to work independently and within a team environment to meet the agency’s need.
• Must have 5 years’ experience implementing Commercial-Off-The-Shelf (COTS) software packages as a fully Cloud-based or hybrid cloud/on-premises implementation.
• Possess strong organization, administrative, analytical, problem solving, and interpersonal skills.
• Excellent communication skills and ability to communicate with internal customers in nontechnical terms
• Proficient with Microsoft Products (Word, Excel, TEAMS, SharePoint, Visio, PowerPoint)
• Proficient in creating business and system requirements for on premise and Web/Cloud based systems
• Professional certification in Business Analysis, such as Certified Business Analysis Professional (CBAP) or Professional of Business Analysis Certification (PBA)
• Pass an agency administered criminal and financial background check.

Preferred Qualifications:

• Experience working in law enforcement or military organizations a plus.
• Experience with the Virginia Public Procurement Process

Skills:
 

Skill	Required / Desired	Amount	of Experience
Requirements Gathering: Collaborate with stakeholders and other project team members to elicit, document, and clarify business requirements.	Required	10	Years
Requirements Analysis: Analyze and prioritize business requirements to ensure they are clear, complete, and aligned with the organization's goals	Required	10	Years
Process Modeling-Create and document business process models, workflows, and diagrams to provide visual representation of current and future processes	Required	10	Years
Data Analysis: Analyze and model data to understand how information flows within the organization.	Required	10	Years
Stakeholder Communication: Act as a liaison between business stakeholders and technical teams.	Required	10	Years
Risk Assessment: Identify and assess potential risks associated with IT projects, including technical, operational, and business risks	Required	10	Years
Cost-Benefit Analysis: Evaluate the costs and benefits of proposed IT solutions	Required	10	Years
Testing Support: Assist in the development of test plans, test cases, and participate in user acceptance testing	Required	10	Years
Change Management: Support change management efforts by helping stakeholders adapt to new processes or systems	Nice to have	10	Years
Quality Assurance: Ensure that the final deliverables meet defined quality standards	Required	10	Years
Documentation: Create and maintain project documentation	Required	10	Years
Continuous Improvement: Identify opportunities for process improvement and operational efficiency within the organization	Required	10	Years
Vendor Management: Collaborate with third-party vendors and suppliers to evaluate and select IT solutions	Required	10	Years
Post-Implementation Support: Provide support after the implementation of IT solutions	Required	10	Years
Compliance and Security: Ensure that IT solutions comply with industry regulations and security standards	Required	10	Years
Data Privacy: Ensure that data privacy and protection requirements are considered and integrated into IT solutions	Required	10	Years
Metrics and Reporting: Define and track key performance indicators (KPIs) to measure the success of IT projects	Required	10	Years
Client Relationship Management: Build and maintain strong relationships with business stakeholders	Required	10	Years
Must be able to work independently and within a team environment to meet the agency’s need	Required	10	Years
Implementation of Commercial-Off-The-Shelf (COTS) software packages as a fully Cloud-based or hybrid cloud/on-premises implementation.	Required	5	Years
Possess strong organization, administrative, analytical, problem solving, and interpersonal skills	Required	10	Years
Professional certification in Business Analysis, such as Certified Business Analysis Professional (CBAP) or Professional of Business Analysis (PBA)	Required	10	Years
Excellent communication skills and ability to communicate with internal customers in nontechnical terms	Required	10	Years
Proficient with Microsoft Products (Word, Excel, TEAMS, Visio, PowerPoint)	Required	10	Years
Pass an agency administered criminal and financial background check.	Required		Years
Experience working in law enforcement or military organizations a plus.	Required
Experience with the Virginia Public Procurement Process	Required

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