Business Analyst , Americas Quality Team - Amazon

Description Business Analysts are responsible for converting data into actionable business insights. They are analysis experts who leverage a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They build deep contextual and domain knowledge. They ensure data quality and build scalable tools. They communicate findings with the most effective and influential methods. Amazon is seeking an exemplary Business Analyst with broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement for the Americas Quality Team. The ideal candidate will draw upon advanced analytical, problem solving skills, and passion for delivering business insights and analytics. We look for candidates who are excellent communicators, self-motivated, flexible, hardworking, and who like to have fun. The complexity of research and skills for a Business Analyst is well beyond basic data entry and extraction. It involves design and development of automated data pipelines, sophisticated analytical modeling and intuitive data visualization. This role will directly be responsible for maintaining front end code using Python, SQL, HTML, Java, and R, or other similar coding languages. Proficiency in the aforementioned languages is not required, but an ability to be a quick learner and gain proficiency is required for a successfully candidate. Key job responsibilities - Provide data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance. - Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems. - Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions. - Taking ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies. - Building and managing related key performance indicators (KPIs) to measure, control, and benchmark reporting processes. - Monitoring existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities. - Supporting cross-functional teams on the day-to-day execution of the existent program implementation. - Generating complex queries to dive deep on process issues - Innovating to improve customer experience A day in the life This role will have a high level visibility due to the nature of the tool sets being maintained, built, and the network impact of analysis conducted. This role has great exposure to a broad scope that can really help shape the future of operational fulfillment and promotes career progression. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team The Americas Quality team is in a transformational stage of redefining what world-class quality is for our Amazon Stores Customer Service (ASCS) customers. We are taking a no-limits approach to how we think, organize, and execute a strategy that spans across our organization and beyond. Basic Qualifications - Bachelor's degree - 5+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience - 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders Preferred Qualifications - MBA - Understanding of data warehousing and data modeling - Fluency in a modeling language such as Python or R - Experience with one or more of the statistical modeling languages/toolboxes Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.