Business Analyst - DCM INFOTECH LIMITED

Job Overview: As a Senior Business Analyst, you will be responsible for leading complex business analysis activities, providing actionable insights, and facilitating communication between business stakeholders and technical teams. You will work on high-impact projects, analyze business needs, and develop solutions to enhance business performance and efficiency. Key Responsibilities: • Business Analysis and Requirements Gathering: o Lead the elicitation, documentation, and validation of business requirements and functional specifications for various projects. o Conduct stakeholder interviews, workshops, and surveys to gather detailed business needs and system requirements. o Develop and maintain comprehensive requirement documents, including Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and use cases. • Process Improvement: o Analyze existing business processes and systems to identify inefficiencies and recommend improvements. o Design and model business processes using tools such as BPMN (Business Process Model and Notation) or similar. o Implement and support process changes to enhance productivity, quality, and customer satisfaction. • Data Analysis and Reporting: o Analyze and interpret data to provide insights and recommendations for business decisions. o Develop and maintain dashboards, reports, and performance metrics to track and communicate project and business performance. o Utilize data analysis tools and techniques to uncover trends, patterns, and opportunities. • Project Management Support: o Collaborate with project managers to define project scope, objectives, and deliverables. o Support project planning, execution, and monitoring activities, ensuring alignment with business goals and requirements. o Facilitate communication between business units, technical teams, and external vendors. • Stakeholder Management: o Act as the primary point of contact for business stakeholders, providing updates and addressing concerns throughout the project lifecycle. o Build and maintain strong relationships with stakeholders to understand their needs and expectations. o Communicate complex technical concepts in a clear and understandable manner to non-technical audiences. • Change Management: o Support change management efforts by helping stakeholders adapt to new systems, processes, and technologies. o Develop and deliver training materials, user guides, and support documentation. o Ensure smooth transition and adoption of new solutions within the organization. • Compliance and Quality Assurance: o Ensure that solutions and processes comply with organizational policies, industry standards, and regulatory requirements. o Perform quality assurance activities, including user acceptance testing (UAT), to validate that solutions meet business needs. Qualifications: • Bachelor's degree in Business Administration, Information Technology, or a related field. Master's degree or relevant certifications (e.g., CBAP, PMI-PBA) is a plus. • 10 years of experience as a Business Analyst, with a proven track record of leading complex projects and driving business improvements. • Strong analytical and problem-solving skills, with the ability to interpret data and develop actionable insights. • Proficiency in business analysis tools and methodologies, such as UML, BPMN, and Agile/Scrum. • Experience with data analysis and reporting tools, such as SQL, Excel, Tableau, or Power BI. • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. • Proven ability to manage multiple projects simultaneously and deliver high-quality results within deadlines. • Experience with project management principles and practices is desirable. • Experience in the Financial Industry is a BIG plus.