Business Analyst-Baltimore MD - Georgia IT Inc.
Baltimore, MD
About the Job
Business Analyst
Location: Baltimore MD
Duration: 3 – 6 months
Rate: DOE
US Citizen, Green Card, TN, GC EAD and H4 EAD preferred.
Key skills:
- Experience creating solution design document for new enhancements
- Able to articulate Service Now Capabilities to business
- Service development and admin skills (Workflows, Business Rules, Data Dictionary, UI Actions, UI Policies, REST services, integration)
- REST SOAP integration experience
- Issue resolution during QA for enhancements
- New Implementations - support and guidance on new implementations
EDUCATION AND/OR EXPERIENCE:
- 4+ years of experience with ServiceNow.
- Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management.
- 4+ years of experience developing and implementing ITSM/ITIL processes and solutions from ServiceNow, Client, BMC, CA etc.
- 5+ years of experience documenting tool requirements from 'To-Be' processes and assisting the IT organization in comparing various Vendor's tool products
- ITIL v4 Foundation Certificate preferred
- Service Now Administrator Certification
Source : Georgia IT Inc.