Business Analyst I - Business Control Systems

Posting Title: Advisor Business Analysis

Location: Salt Lake Utah Center

We are looking for highly motivated individual for an advisor role to represent Customer Care Operations (CC Ops) by partnering with Enterprise (TIS) with the primary responsibility of facilitating end to end requirements gathering for the business in relation to prioritized system changes or enhancements.

What You Will Do:
• Elicit, analyze, and document business requirements for system enhancements.
• Partner with enterprise functional and technical teams to prepare for user acceptance testing.
• Conduct regression testing for CIS Systems (for CC Ops changes).
• Establish strong relationships and maintain effective communication with Company stakeholders and Customer Care teams.
• Develop and send communication to stakeholders informing them of the impacts of system enhancements.
• Act as a liaison between business stakeholders and developers, stepping in where needed to clarify, communicate, and provide support.
• Take ownership of assigned duties and successfully execute on all tasks while managing multiple demands simultaneously.
• Apply problem solving, analytical and critical thinking skills in order to facilitate end to end requirements gathering.

Who You Are:
• A related University degree with a minimum of 4 years' experience in business or systems analysis, knowledge of TIS systems and solutions or related. An equivalent combination of education and experience will be considered.
• Knowledge of technology implementation requirements and methodologies.
• Understanding of Customer Care Operations and the needs of the business.
• Proven analytical and problem-solving skills.
• Demonstrated ability to make sound decisions and deliver results.
• Good interpersonal skills including building consensus, negotiation, and facilitation.

Preferred:
CBAP Certification or other formally recognized education in the field of business analysis.
Working Conditions:
• Ability to travel (25%) as needed.

Flex-Work:
Company provides competitive workplace programs that differentiate us and offer flexibility to our employees. Hybrid Work Model offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options.

Physical Requirements (Include but are not limited to): Included but not limited to: Grasping, kneeling, light–moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both field & office) include but are not limited to: Include but not limited to: Ability to understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone