Business Analyst- Mid Level (ONSITE) - Serigor Inc.

Job Title: Business Analyst- Mid Level (ONSITE)
Location: Raleigh, NC
Duration: 12 Months

Job Description:
This position will support duties consistent with creating, documenting, and coordinating business operational activities with respect to inventory management, continuous process improvement, coordinate training and education in the operations with the Genetec software and all system components for Physical Security.
 

• Coordinate document management activities and recommend process improvements.
• Audit the process, and account for all equipment, devices, material, and parts associated with the implementation for buildings and facilities.
• Work directly with the Distribution Center staff and keep them apprised of pending orders.
• Perform quarterly inventory assessments to ensure all devices, equipment, and material are properly accounted for.  Submit assessment report to Security Management for review.
• Manage the safety stock requirements and ensure the required stock levels never go out-of-stock.
• Scheduled reports (weekly/monthly, etc.) shall be generated and submitted to the client Security Management indicating the following:
  • Material received during report term (inbound)
  • Material picked up for surplus report term (outbound)
  • Material returned to manufacturer (RMA) report term (outbound)
  • Material returned to inventory from manufacturer (RMA) report term (inbound)
  • Material issued to security vendor for incidents or installation report terms (outbound)
  • Current inventory levels by part number
  • Ensure that there are no delays in issuing requested material/parts.
• Managing the coordination and verification of scheduled PMs.
• Identify which devices are coming to the end of life and arrange for replacement.
• Manage the badging supplies and be responsible for restocking.
• Manage the quotes and invoices that are relative to inventory and ensure that the invoice matches with the corresponding quote.
• Responsible for the surplus process and shall adhere to the client Surplus procedures.
• Ensure all retired servers are discarded in accordance with the Information Security Office procedures.
• Assisting the SOC team and vendor partner with troubleshooting installation and operating issues.
• Perform monthly device testing of selected buildings, and facilities, documents, and secure findings.
• Assist in the creation of document(s) which details the information and design of new building construction, new implementation, and requests for additional device(s).
• Manage all situations when devices are scheduled for removal because of building alterations, replacement, temporary removal, factory recall, or other reasons.  This position shall brief IT-EMS when these situations occur.
• Must have the ability to submit incidents, request and track all in accordance with standards established by IT-EMS.

Skills:
 

Skill	Required / Desired	Amount	of Experience
Equivalent experience or at least three years of holding a physical security background with knowledge of security systems	Required	5	Years
Ability to troubleshoot security devices, including an understanding of the Security Genetec platform and associated software	Required	5	Years
Knowledge and understanding of testing video surveillance equipment, IP cameras and card readers	Required	5	Years
Ability to create and maintain required documentation. This includes documenting the arrival of new devices and equipment and placing it in its pro	Required	5	Years
Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint)	Required	5	Years
Working knowledge of the ServiceNow platform and associated software	Required	5	Years
Written and verbal communications are clear, concise, and able to achieve intended objectives	Required	5	Years
Problem solving skills with the ability to determine root/cause, for late deliveries, unaccounted for devices and equipment	Required	5	Years
Able to construct new policies and procedures as it relates to assigned duties and responsibilities	Required	5	Years
Associate degree in business or information technology from an appropriately accredited institution with 6 years of experience.	Desired	5	Years

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