Business Analyst - Randstad USA

job summary:

Currently the FCRA team reviews every Credit Card and Loan dispute manually; detailed source system information is reviewed to validate the accuracy of the dispute for final response / resolution. The investigation process is time consuming. The purpose of the project is to automate dispute resolution for selected disputes using machine learning / modeling to investigate and resolve simple disputes using documented business rules.

 
location: Mount Laurel, New Jersey
job type: Contract
salary: $53 - 64 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:

• strong requirements elicitation skills and experience with
  
  
• Document analysis
  
  
• Leading Requirements Workshops / Sessions
  
  
• Focus Groups, Surveys & Questionaires
  
  
• User Stories & Process Mapping

• Interpersonal skills that are adaptable and transferable to
  
  
  • Stakeholder engagement (ability to work with all kinds of stakeholders)
    
    
  • Ability to support, delegate and proxy for the PO in an agile delivery frameworks
    
    
  • Assertiveness and desire to complete BA artifacts
• Understanding of Requirements Traceability (e.g Rock Crushing)
  
  
• Ability to communicate by being able to articulate
  
  
  • What a BA is and the value they bring to an organization
    
    
  • How the BA role evolves throughout the project delivery lifecycle
• Verifiable certifications are always a plus (eg CBAP, PMI-PBA, etc.)
  
  
• Industry Knowledge

"Plan, manage, lead and oversee the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies. Provide leadership and work collaboratively with stakeholders including business, technology and finance partners to support project benefits and changes to business processes, policies and systems across single or multiple Lines of Business (LoB). CUSTOMER Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects TD's standards and Guiding Principles. Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach Provide recommendations and direction based on the end to end customer experience when making decisions Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed Engage appropriate stakeholders to identify and manage required outcomes of projects for the business Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization Identify and lead problem resolution to ensure customer needs are met Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.) Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

 
qualifications:

• Experience level: Experienced
• Minimum 6 years of experience
• Education: Bachelors

 
skills:

• Business Analysis (5 years of experience is preferred)
• CBAP (1 year of experience is preferred)
• PBA (1 year of experience is preferred)
• Automation (5 years of experience is preferred)
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender