Business Analyst at NESC Staffing

Business Analyst with experience in the Software Development Lifecycle (SDLC) utilizing Application Lifecycle Management tools.

• Key team member will be responsible for all software products and services associated with Product Management SaaS App and API target markets
• Extensive Customer Service or Customer Support experience in a fast-paced, deadline-driven, high transactional volume environment
• Support a suite of web and on-premises applications for internal and external users, supporting the corporate business lines of payroll and staffing
• Act as a liaison to internal and external stakeholders, both technical and non-technical, (including Clients) to provide production support, answer questions, and gather requirements for software development requests
• Write and compile documentation, including training materials
• Assist in Tier 2 Production Helpdesk Support questions as they arise
• Assist in Product Planning and Backlog grooming sessions
• Assist in QA for scheduled releases and hotfixes by performing functional and regression tests against acceptance criteria and test cases
• BA in CS, CIS, or Business
• 4+ years with re-engineering of business processes, workflow analysis and performance optimization
• 4+ years Web or SaaS application development analysis experience.

          US Citizen or Green Card status required