Business Analyst - Salesforce Sales & Service cloud - Capgemini
New York, NY
About the Job
Job description:
Location: Philadelphia, PA
KEY RESPONSIBILITIES:
+ Stakeholder Collaboration and Communication:
+ Serve as the liaison between the product team and key internal and external stakeholders, including executive leadership, customer success, sales, and technical teams.
+ Lead discussions and negotiations with stakeholders to balance competing priorities, aligning product features with strategic business objectives.
+ Ensure clear and concise communication of product goals, status updates, and outcomes to all levels of the organization.Complex Feature Management and Scaling:
+ Manage the end-to-end lifecycle of large, complex product features across multiple product areas, ensuring timely delivery and successful launch.
+ Coordinate with cross-functional teams (engineering, UX/UI, QA, and marketing) to ensure the successful execution of product features.
+ Oversee the scaling and performance optimization of Salesforce Service Cloud products, with a focus on driving operational efficiency and enhancing customer experience.
+ Continuous Improvement and Process Optimization:
+ Drive improvements in the product development lifecycle by refining processes and tools used across teams.
+ Implement process efficiencies that improve collaboration, reduce time to market, and enhance product quality.
+ Stay abreast of emerging trends and technologies in CRM and customer service, particularly within the Salesforce ecosystem, to continually enhance the product portfolio.
Required Skills:
+ Stakeholder Collaboration and Communication:
+ Serve as the liaison between the product team and key internal and external stakeholders, including executive leadership, customer success, sales, and technical teams.
+ Lead discussions and negotiations with stakeholders to balance competing priorities, aligning product features with strategic business objectives.
+ Ensure clear and concise communication of product goals, status updates, and outcomes to all levels of the organization.
+ Complex Feature Management and Scaling:
+ Manage the end-to-end lifecycle of large, complex product features across multiple product areas, ensuring timely delivery and successful launch.
+ Coordinate with cross-functional teams (engineering, UX/UI, QA, and marketing) to ensure the successful execution of product features.
+ Oversee the scaling and performance optimization of Salesforce Service Cloud products, with a focus on driving operational efficiency and enhancing customer experience.
+ Continuous Improvement and Process Optimization:
+ Drive improvements in the product development lifecycle by refining processes and tools used across teams.
+ Implement process efficiencies that improve collaboration, reduce time to market, and enhance product quality.
+ Stay abreast of emerging trends and technologies in CRM and customer service, particularly within the Salesforce ecosystem, to continually enhance the product portfolio.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: _Developer_
Organization: _NA APPS LOC PRACTICE_
Title: _Business Analyst - Salesforce Sales & Service cloud_
Location: _NY-New York_
Requisition ID: _077320_
Location: Philadelphia, PA
KEY RESPONSIBILITIES:
+ Stakeholder Collaboration and Communication:
+ Serve as the liaison between the product team and key internal and external stakeholders, including executive leadership, customer success, sales, and technical teams.
+ Lead discussions and negotiations with stakeholders to balance competing priorities, aligning product features with strategic business objectives.
+ Ensure clear and concise communication of product goals, status updates, and outcomes to all levels of the organization.Complex Feature Management and Scaling:
+ Manage the end-to-end lifecycle of large, complex product features across multiple product areas, ensuring timely delivery and successful launch.
+ Coordinate with cross-functional teams (engineering, UX/UI, QA, and marketing) to ensure the successful execution of product features.
+ Oversee the scaling and performance optimization of Salesforce Service Cloud products, with a focus on driving operational efficiency and enhancing customer experience.
+ Continuous Improvement and Process Optimization:
+ Drive improvements in the product development lifecycle by refining processes and tools used across teams.
+ Implement process efficiencies that improve collaboration, reduce time to market, and enhance product quality.
+ Stay abreast of emerging trends and technologies in CRM and customer service, particularly within the Salesforce ecosystem, to continually enhance the product portfolio.
Required Skills:
+ Stakeholder Collaboration and Communication:
+ Serve as the liaison between the product team and key internal and external stakeholders, including executive leadership, customer success, sales, and technical teams.
+ Lead discussions and negotiations with stakeholders to balance competing priorities, aligning product features with strategic business objectives.
+ Ensure clear and concise communication of product goals, status updates, and outcomes to all levels of the organization.
+ Complex Feature Management and Scaling:
+ Manage the end-to-end lifecycle of large, complex product features across multiple product areas, ensuring timely delivery and successful launch.
+ Coordinate with cross-functional teams (engineering, UX/UI, QA, and marketing) to ensure the successful execution of product features.
+ Oversee the scaling and performance optimization of Salesforce Service Cloud products, with a focus on driving operational efficiency and enhancing customer experience.
+ Continuous Improvement and Process Optimization:
+ Drive improvements in the product development lifecycle by refining processes and tools used across teams.
+ Implement process efficiencies that improve collaboration, reduce time to market, and enhance product quality.
+ Stay abreast of emerging trends and technologies in CRM and customer service, particularly within the Salesforce ecosystem, to continually enhance the product portfolio.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: _Developer_
Organization: _NA APPS LOC PRACTICE_
Title: _Business Analyst - Salesforce Sales & Service cloud_
Location: _NY-New York_
Requisition ID: _077320_
Source : Capgemini
