Business Analyst, Senior Associate - The Steely Group

The Business Analyst, Senior Associate will be a key member of the program team working towards the implementation of Product Lifecycle Management (PLM). As a part of this cross-functional team within the Combination Product Operations (CPO) organization, you would assist with the deployment of the 3DEXPERIENCE PLM platform from Dassault Systemes, that will help digitize technology transfer throughout the company's manufacturing network. The CPO Process Engineering team is focused on executing right-the-first-time technology transfers enabling the business by improving speed of developing, manufacturing, and distributing combination products to stakeholders and patients.

The successful candidate will work in a Scaled Agile Framework (SAFe) within a product team working towards delivering capabilities across manufacturing process planning, requirement management, process controls, etc., acting as a voice of customer, ensuring the user needs are adequately met within the PLM platform. Additionally, the candidate will provide user support and feedback for system updates, enhancements, and data migration, and support the business in onboarding and training users in digitalized workflows and new capabilities.

Responsibilities:

• Document business processes for CPO Process Engineering (including but not limited to Manufacturing Process Design, Process Requirement Specifications, Process Controls, etc.) in collaboration with appropriate SMEs within CPO Process Engineering and help identify gaps/opportunities for digitalization.
• Own, maintain, and update business process documentation as per changes to source functional Standard operating procedures (SOPs), Work Instructions (WIs), updated digital workflows, etc.
• Own development and delivery of appropriate training to relevant user groups within CPO
• Super user in PLM production environment and maintains CPO Process Engineering templates
• Escalate issues/requests to relevant PLM Product owners as necessary.
• Collect and document enhancement requests for CPO Process Engineering workflows within PLM
• Assist with development and execution of Sprint testing and User Acceptance testing (UATs)
• Build functional area support network (appropriate SMEs/Process owners, etc.) to ensure up-to-date business process and needs documentation and input to PLM product team.
• Support definition of functional area requirements for PLM platform and help manage User stories within the product backlog.
• Support representation of functional area use cases in PLM Product/ Community/ Governance meetings

Requirements / Qualifications:

• Master's degree OR Bachelor's degree and 2 years of experience OR Associate degree and 6 years of experience OR High school diploma / GED and 8 years of experience
• Demonstrated prior work experience as a business systems analyst in the implementation of PLM and successful training and onboarding of users onto a PLM platform in a large multi-national company.
• Prior understanding of Good Manufacturing Practices (GMP) requirements and their implication on software deployment is a plus
• Intellectual curiosity with ability to learn new concepts/frameworks, algorithms, and technology rapidly as needs arise