Business Analyst - Gardaworld

Job Description

Position: Business Analyst
Department: Customer Support Services
Location: Saint Louis, MO

About Us
GardaWorld is a global leader in the contract security industry, offering integrated solutions and state-of-the art technical services to a diverse range of clients. We are committed to operational excellence and innovation. GardaWorld provides a fast-paced, dynamic work environment and nurtures a professional management philosophy that focuses on continuous learning and development of all employees.

Position Overview
As a Business Analyst in GardaWorld's Security Workforce Management team, you will play a mission-critical role supporting effective utilization and optimization of GTrack mobile systems, which includes guard touring (patrol) systems, activity and incident data collections, use of a variety of visitor management tools, vehicle fleet telematics, liaison with the Company's new National Security Operations Center (NSOC), and operations software like Microsoft Office 365, Teams and Dynamics, which is the Customer Relationship Management (CRM) solution used by sales and operations stakeholders, as well as other platforms used to serve clients. Your responsibilities will include mentoring users, overseeing, demonstrating, and supporting management of platform functionalities, responding to requests for system and application support, resolving technical issues when possible, collaborating with stakeholders both internal teams and external partners and vendors, contributing to the ongoing process of improvement and working with field operators to ensure compliance with company policies and regulations.

Essential Responsibilities

• Support GTrack Systems and other platforms to ensure optimal utilization within the organization.
• Serve as the primary point of contact for all issues related to the Security Workforce Management solutions, liaising with external partner vendors and internal teams to resolve technical issues promptly.
• Collaborate with stakeholders, including front-line Security Officers, Account or Project Managers, Client Service Managers, Market Leaders, and Regional Vice Presidents, to assess and understand their needs and translate them into platform requirements and enhancements.
• Help continual analysis of existing use cases for each solution to identify areas for improvement and develop strategies to streamline and optimize processes.
• Conduct regular audits and quality control assessments to survey data integrity, compliance, and successful adoptions of company policies and regulatory requirements.
• Study industry trends pertaining to best practices and technological developments associated with GardaWorld's workforce solutions and propose enhancements to platforms and service delivery functionality.
• Generate reports and monitor Key Performance Indicators (KPI) related to operational support and issues and provide analysis and recommendations to leadership teams.
• Develop and maintain system documentation, user guides, and training materials to support more consistent solution utilization and effective adoption of systems, procedures, and processes.
• Participate in implementation of new functionalities, solutions modules, and enhancements within individual platforms as required, collaborating with internal teams and external partner vendors.

Competence Profile

• Proven ability to identify, assess and propose solutions that improve processes while maintaining operational efficiency.
• Demonstrate attention to detail and ability to balance perfection with time-sensitive operational constraints and budgets.
• Maintain flexibility to propose and implement change and willingness to contribute to team success in an evolving environment.
• Demonstrate the ability to work autonomously with a high degree of participation, taking and maintaining project's initiative, and to continually address problem-solving with creativity and appreciation for time and budget constraints.
• Maintain organizational excellence, analytical thinking, planning, and prioritization of tasks. • Demonstrate effective communication and interpersonal skills to support collaboration with stakeholders at all levels.

Requirements

• A Bachelor of Education Degree (BEd) in Project Management, Information Technology, or similar related fields, or an equivalent combination of education and experience.
• Demonstrated experience managing and optimizing security workforce management solutions like those used by GardaWorld.
• Experience in the security contracting industry with a focus on operations, data management processes, compliance, and best practices.
• Participate in a team environment to support assessment of new technologies and tools in a dynamic, time-sensitive environment.

Join GardaWorld
GardaWorld offers a professional, dynamic, and nurturing work environment where employees can grow, develop, and advance. We value diversity of experience and are committed to providing equal opportunities for all. If you're looking for a challenging role in a company that values employee contributions and supports their growth, we welcome you to join GardaWorld.

Qualifications

Education