Business Analyst User Training - Dunwoody, GA - Georgia IT Inc.
Dunwoody, GA
About the Job
Business Analyst User Training
Location: Dunwoody, GA
Position Type: Contract
Rate: DOE
No Visa Sponsorship available for this position - No third parties Agencies or Corp to Corp
Role:
Use the system, gain an understanding of the end-to-end process, and assist with user training and documentation
Location: Dunwoody, GA
Position Type: Contract
Rate: DOE
No Visa Sponsorship available for this position - No third parties Agencies or Corp to Corp
Role:
Use the system, gain an understanding of the end-to-end process, and assist with user training and documentation
- Identify and document features and functionality
- Develop end-user training materials
- Develop customer-facing KEY support articles
- Work with Marketing to document contents of a Getting Started Guide, Quick Reference Guide, and Detailed User Manual
- Work with Marketing to author contents for instructional videos
- Work with Marketing to author contents for Customer Education Specialist training
- Provide content to augment Field Service training including details for Customer Training by technicians
- Author product catalog training materials
- Develop and distribute equipment catalog including images, equipment specifications, and installation best practices
- Audit findings against vendor's knowledge base
- Work with team to ensure all customer-facing documentation is correct based on trial results
- Confirm testing use cases are defined to reflect the process/procedures defined in customer training materials
- Determine if use cases documented in #2 identify any missing customer training materials and add to KEY documentation as needed
- Audit and document product catalogs
- Detailed audit and cleanup of the product catalog to ensure all in-flight changes are incorporated into the necessary systems
- Develop test plans to confirm catalogs, pricing and invoicing are correct
- Measure test results against expectations; document variances and initiate change requests where needed
- Work with leads to ensure current pricing is reflected in the sales pricing tool
- Audit all customer-facing email notifications
- Validate emails are sent in accordance to the timing defined in the process-flow diagram
- Audit all email notifications from the system platform
Source : Georgia IT Inc.