Business Application Support Specialist - American Games

DEPARTMENT: IT

LOCATION: American Games (CB) and International Gamco (Omaha)

SCHEDULE: Monday through Friday (8:00 AM - 5:00 PM)

PAY RANGE: $65,000 - $75,000

What You'll Do

This position is a full-time permanent position in a manufacturing environment. This position will be responsible for assisting in the manufacturing of charitable and lottery gaming products, including pull-tab tickets (break-open tickets) and bingo paper.

The Business Application Support Specialist will report directly to the IT Director. The qualified candidate for this position will provide onsite support for our Council Bluffs and Omaha locations that includes supporting all users throughout our facilities, including those working remotely. In this role, the Business Application Support Specialist will provide comprehensive support for the IFS (Industrial and Financial Systems) applications. This role involves troubleshooting, maintaining, and optimizing the IFS applications to ensure seamless business operations. The specialist will act as a liaison between the IT department and business units, ensuring that the application meets business needs and requirements.

Additional Duties and Responsibilities Include:

• Application Support:
  • Provide day-to-day support for IFS applications, addressing user queries and resolving issues promptly.
  • Monitor application performance and conduct regular health checks to ensure optimal functionality.
  • Troubleshoot and resolve technical issues, escalating to higher-level support when necessary.
• Business Analysis:
  • Collaborate with business units to understand their needs and translate them into technical requirements.
  • Conduct gap analysis and recommend solutions to improve business processes using IFS applications.
  • Assist in the development and implementation of new features and enhancements.
• Project Management:
  • Participate in project teams to develop or modify IFS applications.
  • Manage small to medium-sized projects, ensuring timely delivery and adherence to budget.
  • Coordinate with cross-functional teams to ensure successful project execution.
  • Oversee testing, data migrations, and customer report writing.
  • Provide oversight for projects involving new features and expanding system usage.
• Training and Documentation:
  • Develop and deliver training sessions for end-users on IFS applications.
  • Create and maintain comprehensive documentation, including user guides, FAQs, and troubleshooting manuals.
• Vendor Management:
  • Liaise with IFS vendors for support and maintenance issues.
  • Manage vendor relationships to ensure service level agreements (SLAs) are met.
• Other duties as assigned.

What You'll Need

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• ITIL, PMP, or other relevant certifications, preferred.
• Minimum of 3 years of experience in application support, preferably with IFS applications.
• Experience in business analysis and project management.
• Strong understanding of IFS applications and their functionalities.
• Excellent problem-solving and analytical skills.
• Proficient in SQL and other database management tools.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Keen attention to detail.
• Ability to work well in a diverse environment.
• External candidates must be a US Citizen/Permanent Resident.

TOTAL REWARDS

Competitive Salary | Competitive Medical, Dental, Vision, and Life Insurance Benefits | Employee Assistance Program | Tuition Reimbursement | Generous Paid Time Off | 401k with Company Match | Profit Sharing | Unlimited Referral Bonus Earning Potential | And More!

Pollard Games, Inc. dba American Games and International Gamco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Our Company is committed to fostering a respectful and inclusive workplace where everyone feels welcomed, valued and accepted. We aim to create a culture that respects and values each employee's differences. We believe that a respectful workplace is also one where a diverse group of employees can be successful, develop and build meaningful careers. We believe that embracing diversity of thought, perspectives and experiences fosters innovation and allows us to deliver better insights and solutions for our partners and is key to our continued growth and success.

We thank all that apply; however, only the most qualified candidates selected for an interview will be contacted.

Ensuring the safety of our employees and compliance with industry regulations is our top priority. Therefore, our company enforces a zero-tolerance policy regarding substance abuse and criminal activity. All job offers are contingent upon passing a rigorous background check and drug screen. Failure to meet these requirements will result in disqualification from the hiring process.