Business Assistant - Premier Dentist Partners

About our Office :Dr. George has been changing people’s lives for over 20 years. With a passion for dentistry and a love of learning, he has dedicated his life to staying on the leading edge of dentistry. Using the latest technology and finest materials available, Dr. George creates beautiful smiles in a comfortable and caring environment.Originally from Mt. Clemens, Michigan, Dr. George moved to South Bend in 1979 after the loss of his father. He graduated from Marian High School in 1988 then went on to attend Indiana University Bloomington receiving his Bachelor of Science in Biology with a Minor in America Military History in 1992.After graduating from the Indiana University School of Dentistry in 1996, Dr. George returned to South Bend and began practicing dentistry. Initially he practiced as an associate in Mishawaka, but in 1998 he purchased this same practice. In January 2003, he moved his growing practice to its current location and expanded the facility shortly after.Dr. George uses a modern holistic approach to his dentistry. He believes in looking at how one’s dental health may be affecting their overall health and well-being. Dr. George has trained with some of the most recognized dentists in the world such as the prestigious Hornbook Group for cosmetic dentistry and The New York Implant Institute for dental implants. Additionally, he was a participant in the Mini Residency for Sleep and Breathing under Dr. Olomos, and was trained in Oral Conscious Sedation by DOCS and cosmetic braces thru Six Month Smiles.Overview:

As a Business Assistant, you will play a pivotal role in the smooth and efficient functioning of the dental practice's administrative and business operations. This position involves managing front-office activities, coordinating patient interactions, and supporting the overall success of the dental office through excellent organizational and communication skills.

Responsibilities:

• Greet and assist patients in person and over the phone, scheduling appointments, and managing patient inquiries.
• Ensure a positive patient experience by providing exceptional customer service.
• Coordinate and manage the dental appointment schedule, optimizing patient flow and ensuring efficient use of dental chair time.
• Confirm upcoming appointments and follow up on missed appointments.
• Verify and process dental insurance information for patients.
• Assist patients in understanding their insurance coverage and financial responsibilities.
• Process patient payments, including copayments, deductibles, and outstanding balances.
• Provide accurate financial estimates for treatment plans.
• Maintain accurate patient records, ensuring completeness and compliance with privacy regulations.
• Manage and update patient demographic information.
• Manage the reception area, ensuring cleanliness and a welcoming atmosphere.
• Oversee the ordering and stocking of office supplies.
• Serve as a liaison between patients, dental providers, and other team members.
• Communicate treatment plans, financial information, and post-operative care instructions to patients.
• Assist with dental billing procedures, including accurate coding and submission of claims.
• Work collaboratively with the billing department to resolve any billing discrepancies.
• Collaborate with dental providers, dental assistants, and other staff members to ensure coordinated patient care.
• Participate in team meetings and contribute to office-wide initiatives.

Qualifications:

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
• Previous experience in a dental office is preferred.
• Proficiency in office software (Microsoft Office, dental practice management software, etc.).
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with patients and team members.
• Strong customer service skills with a focus on creating a positive patient experience.
• Exceptional attention to detail, particularly in managing patient records and financial transactions.
• Ability to adapt to a fast-paced and dynamic work environment.
• Ability to work collaboratively.
• Willingness to take on varied responsibilities to support the success of the dental office.

Benefits:

Paid time off
Paid Holidays
Medical insurance
FSA and HAS
Vision Insurance
401k
Voluntary Life/AD&D insurance
Short term disability
Long term disability
Accident Insurance
Critical Illness
Dependent care FSA
Commuter Benefits
Employee Assistance program
Perks and discounts through ADP & Benefits hub
Pet insurance