Business Banking Digital Specialist - Citizens

Description


The Business Banking Digital Specialist has overall responsibility to provide sales support for new and existing clients. Digital Specialists will partner closely with Treasury Sales Specialists and Corporate Payment Specialists to build and strengthen client relationships.



Primary responsibilities include:





+ Orchestration of the client onboarding experience. This includes providing demos, basic training instruction on our online portals such as Cash Flow Essentials, accessOPTIMA, and CentreSuite.



+ Overseeing the onboarding process to deliver the best overall client experience from start to finish, such as pre-training preparation and communicating expectations to clients, and follow-ups during the implementation process.



+ Liaison to assist with post training needs ensure customer satisfaction and adoption to use. Promote and educate clients on the benefits of our digital banking products and services, ensuring they are fully aware of the tools available to them.



+ Check in calls with client to identify if the digital solution meets their needs, as well as usage/spend and adoption of the solutions provided.



+ Quickly and efficiently resolve any issues or concerns raised by clients, ensuring a seamless banking experience. Work with internal partners to provide timely solutions to client inquiries.



+ Provide support directly to clients in absence of Treasury Sales Specialists and/or Corporate Payment Specialists.



+ Develop and maintain strong relationships with clients, understanding their business requirements and ensuring an exceptional client experience.





Qualifications:





+ Proven experience in business banking, sales support, or a related role.



+ Strong understanding of digital banking products and services.



+ Excellent communication and interpersonal skills.



+ Ability to build and maintain strong client relationships.



+ Proactive problem-solving skills and attention to detail.



+ Ability to work collaboratively in a team-oriented environment.



+ Demonstrate ability to influence and negotiate with external and internal customers.



+ Ability to stay organized in a high paced environment.



+ Strong organizational and prioritization skills.



+ Knowledge in Microsoft Office including Word, Excel, PowerPoint.



+ Knowledge in Salesforce.





Education and Certifications





+ BA/BS preferred or equivalent work experience.





Hours and Work Schedule





+ Hours per Week: 40



+ Work Schedule: Monday through Friday





Why Join Us:





+ Opportunity to work with a dynamic and innovative team.



+ Professional development and growth opportunities.



+ Commitment to a diverse and inclusive workplace.









If you are passionate about digital banking and enjoy helping clients achieve their financial goals, we encourage you to apply for this exciting opportunity.







Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.



Equal Employment Opportunity


At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.


Equal Employment and Opportunity Employer


Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth







Background Check



Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

11/12/2024