Business/Commercial Account Manager - Franklin Professionals

Why Join us?

At our company, every team member plays a vital role in shaping the customer experience by guiding, educating, and delivering solutions to help manage risk. We are a privately owned business with over 80 years of expertise, dedicated to helping individuals and businesses protect what matters most. We're always on the lookout for talented individuals to join our team. If you're seeking a workplace where your contributions make a meaningful impact and your efforts are valued, this is the perfect place to achieve your career goals. Explore our job opportunities and become part of our mission today!

What we are looking for:

We are seeking a proactive and team-oriented Business (Commercial) Insurance Account Manager to join our dynamic team. In this role, you will play a crucial part in delivering exceptional insurance solutions to our clients, fostering lasting relationships, and contributing to the overall success of the team. This position offers a flexible work schedule with the option for in-office or hybrid (3 days in/2 days home) arrangements. Working hours are Monday through Thursday, 8:00 AM to 4:30 PM, and Fridays from 8:00 AM to 4:00 PM.

Why You’ll Love Working With Us:

• Team Collaboration: Be part of a supportive team committed to achieving collective goals and professional growth.
• Diverse Responsibilities: Engage in tasks such as client education, needs analysis, cross-selling, and relationship building.
• Professional Growth: Enjoy access to ongoing learning opportunities, industry insights, and educational support.
• Work-Life Balance: We recognize the importance of family and personal time. Benefit from early Fridays, generous vacation, and sick leave, and participate in team-building activities like monthly office lunches.

How you will contribute:

• Client Engagement: Educate clients on policy coverage, updates, and insurance needs, ensuring clarity and support throughout their experience.
• Proactive Account Management: Pre-qualify and analyze prospective clients, manage applications, and collaborate with Producers to deliver technical support.
• Detail-Oriented Service: Ensure accuracy in policy reviews, manage coverage changes, and oversee renewals, prioritizing client satisfaction.
• Growth and Development: Generate referrals, cross-sell services, and seek new business opportunities to enhance client relationships and drive business growth.
• Stay Informed: Keep up-to-date with industry trends, new products, and technology to continually enhance knowledge and performance.

What we need from you:

• Customer Focus: A commitment to providing exceptional service and maintaining a high level of professionalism.
• Industry Expertise: Strong knowledge of business insurance markets, products, and rating procedures.
• Technical Proficiency: Experience with agency management software, insurance rating software, and Microsoft Office. Knowledge of Applied EPIC is a plus.
• Communication Skills: Strong verbal and written communication abilities.
• Adaptability: Ability to manage multiple priorities in a fast-paced environment.
• Experience: Minimum of 3+ years in business/commercial insurance account management. A Property & Casualty (P&C) license is required, and a college degree or bilingual skills are advantageous.

Benefits Include:

• Comprehensive medical, dental, vision, and FSA plans
• Health Reimbursement Account (HRA) covering a significant portion of your medical deductible
• Company-paid life, short-term, and long-term disability insurance
• Voluntary benefits (term & whole life, accident, critical illness)
• 401(k) with company match (including ROTH option)
• Generous time off, including vacation, sick leave, and 11 paid holidays
• Educational support and professional development opportunities
• Monthly office lunches and a supportive team environment

If you are ready to join a forward-thinking team where your skills and contributions are valued, apply today and take the next step in your career with us!