Business Designer - Accenture Federal Services
Washington, DC
About the Job
You Are:
A creative problem solver, skilled in the team sport of crafting solutions that are smart, simple and lovable. Can you connect with research-driven insights and create good outcomes that put people, their needs and experiential barriers at the heart? Can you operate with empathy people affected by your work? How about the clients, strategists and developers you'll be partnering with? If you are passionate about creating the connective fabric that ties our services to the solutions we provide for clients, then this is the job for you.
The Work:
- Design for a variety of projects, ranging from a few weeks to a few months in length, under the guidance of a Design Lead.
- Work closely with both external and internal cross-functional teams, including other designers, data scientists, and developers.
- Establish people-centric strategies for clients, fusing the practices of design and strategy to structure the business impact of design at a strategic, operational, and organizational level.
- Participate in quantitative and qualitative research efforts such as conducting interviews or ethnography or analyzing client materials, external literature, analytics, and other data sources.
- Contribute to research synthesis, identifying patterns and trends to guide solutioning.
- Co-own business design activities, including creating customer personas/mindsets and journey maps, conducting market research/comparative analysis, defining business objectives and success metrics, prioritizing design concepts for implementation, and developing strategic/tactical roadmaps.
- Collaborate with team members to plan and facilitate design thinking workshops with stakeholders.
- Articulate and defend design decisions when presenting to clients.
Here's What You Need:
- 3+ years of experience delivering design solutions for clients, including alignment to business objectives and implementation plans.
- Strong written and oral communication skills.
- Comfortable navigating ambiguity.
- Formal training/certifications in design or strategy/business.
- Bachelor's Degree.
Bonus Points
- Master's Degree.
- Familiarity with Agile methodology. Ability to work in iterative product design cycles.
- Understanding of various technology platforms that support user experiences (Salesforce, ServiceNow, PEGA, etc.) or Customer Relationship Management (Medallia, Qualtrics, Adobe).
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
Los Angeles County Information Only
If you live in or expect to work from Los Angeles County if hired for this position, please review below for important additional information.
Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed in the job posting, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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