Business Development Center (BDC) Jarrett Gordon Ford Davenport - Jarrett Ford Automotive Group

Job Description

We are expanding our department! Jarrett Gordon Ford is a fast-growing dealership and a dynamic leader in the car industry. We are looking to add a Business Development Center (BDC) Agent who will excel at customer experience and setting appointments for our dealership. See why we are one of the best places to work in Davenport, FL!

We are a company with a philosophy of a family atmosphere and corporate structure. A team mindset is essential to us, and we strive to ensure that all team members have the support they need to succeed.

The ideal candidate will be a people person, energetic, and professional. The BDC Agent will spend the work day on the computer and telephone. They will also respond to internet and telephone customer inquiries and make outbound calls.

Requirements:

• Contact, build rapport, and set appointments with customers.
• Cover the receptionist/switchboard operator when business need requires.
• Record all customer lead notations and comments in the Customer Relations Management (CRM) Software System.
• Be fully knowledgeable of the products and services offered.
• Understand local competitors and be prepared to compete with them.
• Be punctual for all work schedules and meetings.
• Maintain a neat and professional appearance of yourself and your work areas.
• Excellent, positive behavior is a must!

Qualifications:

• Previous experience in customer service in an automotive dealership is preferred.
• Well-organized with a customer-oriented approach.
• Excellent written and verbal communication and people skills.
• (Preferred) Experience using DMS and CRM software systems.
• Experience in taking incoming phone calls and making outbound marketing calls.
• Flexible schedule to include evenings and weekends.
• Strong computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license with a clean driving record.
• Ability to read and comprehend rules, regulations, policies, and procedures.
• Being bilingual is a plus!

Jarrett Gordon Ford is a drug-free workplace. This position pays hourly plus potential bonuses! Interviews are by appointment only. Drug screening and background check are required.

Job Type: Full-time

Experience:

• Customer service: 1 year (preferred)

Company Description

The Jarrett Ford Automotive Group's continuing growth and success is attributable to a business philosophy that is based upon a high standard of ethics and a promise to deliver the finest product and service levels in the automotive marketplace. Jarrett Ford's customer-centric approach continues to foster repeat business and drives a significant number of referrals. We realize that the truly professional nature and exceptional skills of our associates is what drives our reputation. So if you believe that you have the skills, experience, demeanor, and drive that it takes to become a Jarrett Ford team member, then we encourage you to continue with this online job application.

The Jarrett Ford Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• 401(K)
• Bonus Opportunity
• Health Insurance
• Holidays
• Life Insurance
• Sick Days
• Vacation