Business Development Manager - Gaudenzia

We need hope-bringers and changemakers — because the work we all do matters. If you’re passionate about making an impact with your time and being someone’s light in the darkness, we want you on our team.

Come Join Us to Do Mission-Based, Meaningful Work

Who We Are

Gaudenzia is one of the largest nonprofit providers of treatment to people with substance use and co-occurring disorders in the nation. We operate in Pennsylvania, Delaware, Maryland, and Washington, D.C.  

Our caring, compassionate team is on a mission to save thousands of lives each year and bring hope to people devastated by substance use disorder. Together, we help individuals, families, and communities heal and thrive in the face of one of the most devastating public health crises of our time.

As our organization grows and evolves to meet the needs of our clients and communities, we’re seeking passionate, empathic individuals to help us make an impact. With your help, we can turn the tide on substance use disorder.    

Who We’re Looking For

A Business Development Manager to develop, maintain and grow relationships that offer:  client referrals to Gaudenzia programs, opportunities with treatment partners that broaden Gaudenzia’s ability to provide treatment, agreements with public or private funding sources that broaden Gaudenzia’s ability to provide treatment, and continue to build the reputation of Gaudenzia as an evidence-based, trauma-informed, clinically focused and client-centered treatment program within an identified geographic area.

Duties may include but are not limited to building relationships with counties, hospitals, criminal justice, court systems, other treatment providers, and anyone who comes into contact with people at risk for substance use and/or mental health disorders; facilitating speaking engagements, collaboration with program directors to help meet their census goals, maintenance of files/database/CRM system that reflect relationship and referral conditions on a county by county basis within the region, assisting crisis management teams pertaining to public relations, and attending conferences and community events that lead to referral development.

Work is performed in accordance with established regulations, policies and procedures. The person is expected to exercise considerable initiative and independent judgment in achieving objectives. Work is performed in a coordinated effort with the Regional, Division and Program Directors. This position reports to the Director of Business Development.

Your responsibilities in this role may include:

• Coordinate with Gaudenzia HelpLine or local admission teams as needed
• Identify and build relationship with all programs and/or agencies that could potentially refer clients to Gaudenzia programs.
• Coordinate with regional program directors to meet with individual counties or their designees on a regular basis. These may include Adult Probation, D&A SCA's Detention Centers, etc.
• Furnish weekly, monthly, quarterly reports that describe referral activity by program, new contacts, and changes in external agency(s) conditions that may result in challenges or opportunities for Gaudenzia.
• Prioritize activities monthly to best achieve goals as determined by collaboration with the Director of Business Development and Regional/Division Director.
• Assist Regional/Division Director with data collection and reporting that pertains to changes/updates to client characteristics and county/industry demographics.
• Develop feedback mechanisms for referral sources to give input about Gaudenzia’s programs.
• Attend internal regional meetings as requested by the Executive Directors/Director of Business Development
• Address any problems or issues reported by referral sources through appropriate channels (program directors, division directors, admissions/intake teams, HelpLine etc.)
• Other related duties as assigned.

Benefits & Perks:

Gaudenzia is a diverse, inclusive workplace where purpose-driven people thrive. We think our team members are real heroes, and we believe those who devote their lives to making the world a better place deserve competitive salaries, generous health benefits, and unbeatable work-life balance in return.

Benefits & Perks at Gaudenzia include:

• Medical Insurance
• Dental Insurance (At No Cost)
• Short-Term Disability Insurance (At No Cost)
• Life Insurance (At No Cost)
• Accidental Death & Dismemberment Insurance (At No Cost)
• Vision Insurance
• Various Supplemental Benefits (Aflac, Legal, Identity Theft & FSA)
• You generate two banks of time off: Personal and Vacation
  • Paid Time Off (PTO) Accruals at 80 hours minimally during your 1^st year of employment
  • Vacation Accruals at 80 hours minimally during your 1^st year of employment
• 10 Paid Holidays Per Calendar Year
• Paid Bereavement Leave
• Education Assistance Benefit (Tuition Reimbursement)
• Full reimbursement for the cost of professional license/certification renewals
• 403(b) Retirement Plan with an Employer Match Up to 5%
• Employee Assistance Program

Gaudenzia is an equal opportunity employer. We do not practice or permit discrimination based on race, gender, gender identity, gender expression, sexual orientation, age, national origin, religion, creed, disability, or veteran’s status.

Qualifications for this role:

• Education and Training: Bachelor’s Degree, preferably in the sales, marketing, social or health sciences; or equivalent education and training in behavioral sciences.
• Experience: Two (2) years experience in public relations; outside sales, marketing or customer relations.  Salesforce experience a plus.
• Substitutions:  Appropriate substitutions may be made for an equivalent combination of experience, education, and training (1 year experience = 1 year education and training).

What Matters to Us? Our Mission & Our Operating Principles

Our Mission 

Gaudenzia aspires to connect individuals and families to addiction and mental health treatment so they can attain long-term recovery and achieve a fulfilling life embraced by a broad community of mutual support. 

Our Operating Principles:

We, as members of the Gaudenzia Team, are committed to these principles. They guide the way we perform Gaudenzia business, every day.

1. We hold client care as our top priority.
2. We assume good intentions.
3. We are present, we connect, and we communicate with transparency, dignity, and respect.
4. We make data-driven decisions with courage, challenge the status quo, and find innovative ways to grow Gaudenzia and each other.
5. We support each other publicly and privately in all circumstances.
6. We provide and accept constructive, honest, respectful, and timely feedback with an open mind and without personalization.
7. We operate with integrity, focus on outcomes, and have a bias for action.
8. We follow through on agreements and honor commitments prioritized with a sense of urgency — someone’s life may depend on it.

Gaudenzia is proud to be an employer of choice — and a treatment provider of choice — in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome. Come work with us!