Business Development Representative - HealthStream, Inc

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment
  
• A mission-oriented mindset
  
• Work-from-home flexibility
  
• A chance to grow your career
  

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

The Business Development Representatives will assist us in our efforts to generate interest, develop leads, and increase market share. In conjunction with sales leadership, marketing and product management, the Business Development Representative will be responsible for generating, developing and qualifying new leads for the sales organization through telephone, email and product launch campaigns. In addition, this person will be responsible for response, development and qualification of inbound leads received through HealthStream's website, trade shows, CRM tool and inbound telephone inquiries. The Business Development Representative team will work together to achieve a target number of qualified leads in a given year, set forth by sales leadership and described in the Sales Incentive Plan.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Lead follow up, development and qualification.
  
• Cold calling and through follow up with internal and external customers.
  
• Qualify all leads generated by HealthStream's website, trade shows and inbound telephone inquiries. Deliver leads and accurately forecast results.
  
• Gather relevant information for each lead before qualifying and handing off to sales.
  
• Develop deep understanding of HealthStream's solutions including target audience, value proposition, and best practices for successful implementation.
  
• Lead sales campaigns and collaborative efforts at specific healthcare accounts as assigned by sales leadership.
  
• Based on product line, schedule product demo and drive to meet annual quota
  

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Earned or in pursuit of bachelor's degree in related field or related experience.
  
• Internship or sales-related experience preferred.
  
• Healthcare experience preferred.
  
• Previous Salesforce.com or other CRM experience preferred.
  
• Cold calling and/or lead generation experience preferred.
  
• Excellent customer service and communication skills (both verbal and written)
  
• Must have excellent communication skills and the ability to quickly develop relationships, ranging from the C suite to departmental directors to end users
  
• High level of integrity and professionalism, properly setting expectations
  
• Comfortable with working independently in an empowering, fast paced, results oriented culture
  
• Leadership qualities to serve as a team player, but willing to take responsibility and accountability. Shares success with team members.
  

Skills and Abilities Required

• Good presentation skills
  
• Excellent verbal and written communication skills
  
• Professional with high level of integrity.
  
• Ability to travel 0-5% of the time.
  
• Team player with customer services focus and positive attitude.
  
• This position is primarily sedentary in a normal office environment.
  
• Extensive computer usage and use of the phone.
  

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
  
• Paid Time Off
  
• Parental Leave
  
• 401k and Roth
  
• Flexible Spending Account
  

• Health Savings Account
  
• Life Insurance
  
• Short- and Long-Term Disability
  
• Medical Bridge Insurance
  
• Critical Illness Insurance
  

• Accident Insurance
  
• Identity Protection
  
• Legal Protection
  
• Pet Insurance
  
• Employee Assistance Program
  

• Fitness Reimbursement
  

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!